Dual Rate Cage Supervisor/Cashier
Granite State Gaming & Hospitality•Rochester, NH
22h
About The Position
The Dual Rate Cage Supervisor/Cashier is responsible for performing all cage cashier functions while also acting in a supervisory capacity when assigned. This role ensures efficient, accurate, and compliant financial transactions within the casino cage, provides excellent guest service, and supports departmental operations in accordance with company policies and gaming regulations.
Requirements
- Previous casino cage, banking, or cash-handling experience required
- Prior supervisory or lead experience preferred (may be required depending on property)
- Strong knowledge of Title 31, internal controls, and gaming regulations
- Excellent math skills and attention to detail
- Ability to work in a fast-paced environment with high accuracy
- Strong interpersonal, communication, and customer service skills
- Ability to obtain and maintain a valid gaming license
- Must be able to stand for long periods, lift/carry up to 25 lbs., and work a flexible schedule including nights, weekends, and holidays
Responsibilities
- Oversee daily cage operations, ensuring accuracy, compliance, and proper staffing levels
- Assist cashiers with transaction issues, approvals, variances, and procedural questions
- Review and verify cashier paperwork, banks, transactions, and system reports
- Conduct audits of cashier drawers and safe funds; investigate and resolve discrepancies
- Train, mentor, and evaluate cage personnel, ensuring adherence to best practices
- Enforce Title 31/AML compliance and complete required reporting
- Communicate effectively with management, surveillance, security, and other departments
- Support problem resolution, guest service escalations, and emergency procedures
- Process a wide range of monetary transactions, including check cashing, currency exchanges, marker issuance/payments, credit card advances, and chip redemptions
- Balance cash drawer and maintain accurate records of all transactions
- Verify identification, authenticate documents, and follow anti-money-laundering (AML) procedures
- Handle guest inquiries professionally and provide exceptional customer service
- Maintain the security and integrity of all funds, keys, forms, and cage assets
- Adhere strictly to internal controls, gaming regulations, and company policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
