Dual Enrollment and Student Accounts Coordinator

Freed-Hardeman University • Henderson, TN

332d

About The Position

The Dual Enrollment and Student Accounts Coordinator serves as the financial aid coordinator and liaison for dual enrollment students, ensuring timely, effective, and thorough communication and collection regarding financial obligations for prospective and current students. This position manages communication with students and parents regarding statements, due dates, payment options, and collection on current student accounts to expedite drawdowns and funds being sent to the University in a timely manner. The coordinator also manages all aspects of dual enrollment financial aid, including communication with the dual enrollment offices, consortium agreements, and preparation of student aid files, with the exception of final data entry for the state. Additionally, the role involves counseling students and parents regarding financial obligations and payment plans, returning phone calls and emails, assisting the Director of Student Financial Services with special projects, and serving as the lead in the absence of the Director.

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions.
• Knowledge of Internet software, spreadsheet software, and word processing software.
• Ability to promote a positive image of Freed-Hardeman University.
• Knowledge of the collegiate admissions process.

Responsibilities

• Manages communication with students and parents regarding statements, due dates, payment options, and collection on current student accounts.
• Manages all aspects of dual enrollment financial aid including communication with the dual enrollment offices and preparation of student aid files.
• Researches and processes direct deposit refunds and similar items.
• Counsels students and parents regarding financial obligations and payment plans.
• Returns phone calls and emails from both personal and the general student financial services phone and email account.
• Assists the Director of Student Financial Services with special projects as assigned.
• Builds knowledge and understanding of all Student Financial Services processes.
• Serves as Student Financial Services lead in absence of the Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree