Dual Donation Advocate

Iowa Donor Network•Altoona, IA

30d•$63,300 - $79,100•Hybrid

About The Position

This position will provide potential donor families with the opportunity to donate organs, tissues, and/or eyes, and complete associated authorizations and medical and social history interview. Donation conversations can vary between in person/onsite or remotely depending on family and donation needs. Daily activities include advocating for and educating potential donor families while collaborating with teams to facilitate the donation conversation. Our team's performance is measured by the outcome of the conversation, which includes advocating for the potential donor's voice, and potential recipients.

Requirements

4-year degree with course work in psychology, counseling, social work, or other health degree
2+ years of experience in relevant field. Hospital, ICU, hospice settings preferred.
Experience in fields that had direct focus on conversations involving death and dying, trauma, loss, and other end of life fields.
Strong critical thinking skills and ability to adapt to fast moving environment
Ability to maintain composure in challenging circumstances while navigating emotions and other higher needs from family or hospital partners
Experience in or familiarity with trauma informed care and other skills to best communicate with families during times of high stress
Professional communication and organizational skills, strong attention to detail, ability to collaborate with multiple team members both internal and external
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to function is high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software. · Ability to provide excellent customer service to a diverse audience
Maintain a current valid driver’s license and be insurable through IDN’s insurance.
Respond to call/page within 10 minutes and arrive to office/hospital within one hour of call as appropriate.
Travel to the office and donor hospitals through the State of Iowa at any given hour of the day or night. This travel may occur under various weather conditions.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 20 pounds.
Must respond timely to IDN communication outside of scheduled shifts.
Duties of the position require travel or onsite response to execute essential job functions required in the facilitation of the donation process.
Requires the use of an IDN issued phone and physical ethernet cable connection from the wall of the home to the workstation.
Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st.

Responsibilities

Respond in person to hospitals and meet with partners to determine relevant information, family dynamics, and advocate for donation opportunity.
In conjunction with advocating for organ, tissue, and eye donation, identify family needs and assess understanding of patient’s prognosis, and determine most appropriate opportunity to speak with family about donation
Ensure family is both being supported and being provided education on donation and donation process while advocating for organ, eye, and tissue donation
Establish rapport with potential donor families while providing support during the donation conversation and paperwork process.
Ensure accurate completion of required paperwork, including medical questionnaire and authorization or disclosure form.
Ensure effective and respectful communication and collaboration with hospital staff and other IDN team members.
Respond to incoming calls, have a private workspace, and have strong communication skills
Schedule is 6 onsite donation advocate shifts and 6 donation advocate shifts with the requirement to flex as schedules require. For months where there is an increase in open shifts on the ODA schedule, this role will support ODA shifts. The same guidance applies to the DA schedule. For months there is a need for the DA schedule, this role will carry out more DA shifts. For months when staffing and the schedule are evenly distributed, this role will carry 6 DA shifts at the front of the month and 6 ODA shifts towards the second half of the month. ODA shifts are 24 hours (0600-0600) and DA shifts are 12 hours (hours may vary). Schedule will be completed in advance and for 12- week blocks at a time.