Dual Director of Sales

Resolute Road Hospitality•Lehi, UT

About The Position

The Courtyard by Marriott located in Lehi is looking to add to our hospitality family!?This beautiful hotel is located perfectly at Thanksgiving Point where you are within walking distance to incredible museums, gardens, and shopping centers. If you are ready to take a step into the hospitality industry here is a perfect opportunity to start your career! SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. OVERVIEW Oversee the sales operations of the hotel with the goal of maximizing REVPAR and overall revenues for the property and its ownership. Sets sales strategies to achieve overall property goals for both rate and occupancy.

Requirements

Knowledge of hospitality industry and business management fields
Proficiently speak, read, write, and comprehend the English language
Able to read and write to facilitate the communication process
Able to work independently with minimal supervision and desire to participate as part of a team
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
Knowledge of sales process, client base, and general market knowledge
Ability to investigate and analyze current activities or information in the sales field and make logical conclusions and recommendations
Ability to negotiate, convince, sell and influence professionals and hotel guests
Knowledge of revenue management and successfully forecast business on both short-term and long-term basis
Develop and maintain rapport with key community contacts to ensure a visible presence in the community
Lead and be a role model for all team members
Able to make decisions with only general policies and procedures available for guidance
Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
Associate degree required, bachelor’s degree in hotel/restaurant management, business administration, or management or similar degree preferred, or equivalent combination of education and experience.
At least five years’ sales experience. Two to four years’ experience in hospitality industry preferred.
TIPS(Training for Intervention Procedures) certification required or must be obtained prior to employment
Valid driver’s license and brand training required.
Must be able to lift up to 15 pounds frequently, up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 100 pounds in the event of an emergency.

Responsibilities

Solicit new and existing business accounts to meet and exceed revenue goals predominately through outside sales calls, relationships, telephone solicitation, site tours and written communication/collateral
Develop/maintain knowledge of market trends, competition and customers
Attend trade shows, community events and industry meetings
Prepare correspondence to customers, internal booking reports and file maintenance
Finalize all books/contracts in a timely manner servicing guests through the process
Participate in revenue management call, pre-convention meetings, training and other sales-related meetings
Assist with hotel budget planning, sales and revenue forecasting and actively participates in the hotel’s revenue management process
Pursue new clients through creative/innovative sales techniques
Qualify clients, develop proposals, and prepare contracts
Ensure effective utilization of selling guidelines to maximize revenue contribution from all segments
Initiate and implement sales promotional programs with travel partners
Anticipate guests’ needs, respond promptly, and acknowledge all guests
Work with other departments within the hotel to provide quality service to customers
Train front desk staff and other applicable staff members on sales call process
Conduct on-site tours, when needed
Follow-up on group business (pending, tentative and booked) to ensure client satisfaction and materialization at hotel
Keep abreast of market trends, competitor’s activities, and guest/client feedback
Maintain professional image through appearance and dress
Other duties as assigned