Dual Branded General Manager

Marriott International • San Antonio, TX

279d

About The Position

Winston Hospitality is seeking a General Manager for its dual properties, 181-room AC Hotel and 162-room Element Hotel by Marriott. We are looking for a hands-on, guest oriented leader with a proven ability for creating a service oriented culture that provides a high level of guest satisfaction. The General Manager will oversee all day to day operations by directing staff efforts toward exceptional and complete guest satisfaction, employee productivity and compliance to brand standards, and hotel profitability.

Requirements

• Must have Strong Food & Beverage experience.
• Must have a thorough financial background.
• Must have at least 3-5 years experience as a General Manager or 4-6 years as an Assistant General Manager with strong operations and food & beverage background.
• Requires advanced knowledge of the principles and practices within the food & beverage/hospitality profession.
• Must have excellent organizational and communication skills.
• Must be exceptionally knowledgeable in forecasting, budgeting and strategic planning.
• Must have thorough knowledge of all operations including rooms, sales and marketing, food and beverage, front office, engineering, housekeeping, and security.
• Must have Revenue Management experience.
• Must have Property Management Systems experience.
• 4 year degree preferred.
• Marriott experience preferred.
• Dual property management preferred.

Responsibilities

• Provides, implements, and promotes exceptional guest service standards to all team members assigned to hotel operations in accordance with the established standards.
• Monitors the leadership staff of the assigned departments to ensure that they provide the level of service as stipulated and will ensure that the necessary action to correct any noted deficiencies are taken in a timely manner.
• Directs investigations into causes of guest complaints and employee issues and responds accordingly.
• Maintains the facilities, rooms, entrances, amenities, and services to meet and exceed the expectations of all guests.
• Monitors annual budget, revenue goals and the expenses as well as generating forecasts.
• Promotes total guest satisfaction by addressing complaints, answering inquiries, and resolving problems that guests may have encountered or brought to the property's attention.
• Develops and maintains close coordination with sales staff members to ensure that all guests and special events attendees are given quality services.
• Follows all safety policies and procedures and attends scheduled safety meetings and trainings.
• Prepares accurate and informative reports containing conclusions and recommendations; prepares detailed financial reports and ensures compliance with established budgets.
• Prepares ongoing detailed management and operational analysis; oversees and ensures operational functions and proper staffing.
• Prepares, executes and maintains annual operating budgets.
• Enforces compliance with administrative policies, procedures, safety rules, and health regulations.
• Promotes positive guest and employee relations at all times.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Ability to produce a quality product on a consistent basis.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: Bachelor's degree