Dual Adjudicator

State of Kansas-posted 25 days ago

Full-time • Entry Level

Hybrid • Shawnee, KS

1-10 employees

Executive, Legislative, and Other General Government Support

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About the Position Who can apply: External. Open to all who meet the minimum requirements. Classified/Unclassified Service: Classified FLSA Status: Non-Exempt Full-Time/Part-Time: Full-Time Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Eligible to Receive Benefits: Yes Veteran and/or Disability Preference Eligible: Yes. See below for description. Office Location: Onsite, hybrid or remote Employment Application, Résumé, Prescreening Questionnaires, Typing & Math Assessment Due: Tuesday, December 9, 2025 Typing assessment https://www.speedtypingonline.com/typing-test Upload a screenshot of your typing score with the DocuSign prescreening. This must include accuracy percentage. The minimum score is 40 WPM and 90% accuracy. Math Assessment https://forms.office.com/g/rP67y6jwsG Please use a calculator and take your time. You may take this one time; the first score is the only one that will be automatically recorded. Prescreening Questionnaire via DocuSign Direct Link: https://na4.docusign.net/Member/PowerFormSigning.aspx?PowerFormId=e29f202e-29e6-4917-84dc-904432df4202&env=na4&acct=5e87c7c6-8b87-48db-adea-6583e2c94817&v=2 Training Begins: Monday, January 5, 2026 Starting Wage: $18.70 / hour, Grade 20, Step 11; Bilingual: $19.65 / hour, Grade 20, Step 13 Increases: 3 months: $19.16 / hour 9 months: $19.65 / hour 18 months: $20.13 / hour Bilingual: 3 months: $20.13 / hour 9 months: $20.58 / hour 18 months: $21.13 / hour Employment Benefits First day of employment coverage under the State's comprehensive medical and prescription drug coverage and dental plan. Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts. Retirement and deferred compensation programs Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Employee discounts with the STAR Program We celebrate employee appreciation and host socializing events Visit the Employee Benefits page for more information… Position Summary & Responsibilities: Program Specialist II (Dual Adjudicator) We are seeking a detail-oriented, independent thinker to join our team as an Unemployment Dual Adjudicator. In this role, you will review claims, analyze evidence, apply unemployment laws and policies, and make fair determinations regarding benefit eligibility. This position requires excellent judgment, strong written communication, and the ability to handle complex and sometimes ambiguous cases. This position involves working in an inbound/outbound contact center, handling phone calls with claimants and employers. Candidates must successfully complete intake training, which provides foundational knowledge of our systems and basic unemployment insurance processes, before progressing to adjudication training.

Review claimant and employer statements, documentation, and related evidence.
Interpret and apply unemployment laws, rules, and policies to adjudicate claims.
Identify and resolve conflicting information or discrepancies.
Make impartial and well-reasoned decisions on benefit eligibility.
Handle inbound phone calls professionally, providing information and assistance.
Prepare clear, concise written decision summaries and correspondence.
Manage caseloads efficiently and meet deadlines consistently.
Maintain confidentiality and professionalism in handling sensitive information.

Strong analytical and critical thinking skills, with the ability to assess complex and conflicting information.
Ability to understand, interpret, and apply laws, policies, and procedures accurately.
Excellent written communication skills, including proper grammar and clear expression.
Demonstrated ability to work independently and manage time effectively with minimal supervision.
Attention to detail and high standards for accuracy and completeness.
Reliable attendance record and punctuality.
Proficiency with standard office software and ability to learn case management systems.
Willingness and ability to successfully complete required intake training before progressing to adjudication training.
Comfortable handling inbound phone calls in a courteous and professional manner.
High School diploma or equivalent
2 years' experience interacting with clients, customers, or the public in a social service, customer service or problem resolution setting. A working knowledge of Unemployment Insurance and/or previous experience interpreting various laws, regulations and agency policies.
All application material must be received by Tuesday, December 9, 2025. This includes the State of Kansas employment application, typing assessment, DocuSign prescreening assessment and math assessment.
Kansas residency at time of hire

Experience in claims examination, legal assistance, case management, or related fields.
Familiarity with unemployment insurance laws and adjudication processes.
Background in investigative work or dispute resolution.

First day of employment coverage under the State's comprehensive medical and prescription drug coverage and dental plan.
Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.
Retirement and deferred compensation programs
Sick & Vacation leave
Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
Paid State Holidays (designated by the Governor annually)
Employee discounts with the STAR Program
We celebrate employee appreciation and host socializing events

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