DTS Agent (Phone Operator)

Remington Hospitality • Palm Springs, CA

77d • $16 - $17

About The Position

As a Front Office Associate, you will be responsible for greeting and communicating cordially with guests, ensuring a prompt and professional check-in and check-out process. You will assist in pre-registration and blocking of reservations when necessary. Your role will also involve accurately managing cash handling, including receiving payments and making change correctly. You will need to have a complete working knowledge of the Front Office computer or manual system, including all daily transactions and those which are not performed often. Additionally, you will review reservations with special requests and block rooms accordingly, while also having knowledge of hotel rates, discounts, and procedures for taking same-day reservations.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends, and holidays.
• Enjoy working as part of a team that provides great experiences for guests.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Know how and where to post all charges promptly, accurately, and efficiently.
• Manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Have knowledge of hotel rates, discounts, and how to handle each.
• Take same-day reservations and follow cancellation and relocation procedures when necessary.

Benefits

• Hourly rate range from $16.50 to $17.50, depending on experience and qualifications.

What This Job Offers