DTH Buyout Specialist

Smarthomes•Provo, UT

3d•Onsite

About The Position

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Summary: As a Case Manager on the team, you will assist Vivint DTH Sales Representatives and customers with creating, disputing, and fulfilling requests associated with Vivint's DTH Buyout and Doorbell exchange programs. We take great pride in doing quality work with a sense of urgency to help our sales representatives and customers transition smoothly from other security companies to Vivint.

Requirements

Proficient communication skills (verbal and written)
Friendly disposition - White glove customer service
Excellent problem-solving skills to determine the best plan of action
Must be able to multitask while using different internal programs
Ability to adapt to system/process changes quickly while retaining new information
Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.)
High School Graduate, GED, or equivalent
Must be at least 18 years of age
Ability to pass a background check
Be able to type a minimum of 35 wpm
If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write-up (behavioral, attendance, etc.)
Been in the current position for a minimum of 90 days.

Nice To Haves

Knowledge of Salesforce is preferred, but not necessarily required.

Responsibilities

Investigate/research customer inquiries or disputes regarding the DTH buyout or doorbell exchange programs.
Assist Vivint customers and sales representatives with fulfilling, addressing, and creating/denying a buyout or doorbell exchange.
Document customer and sales representative interactions.