DTC Fulfillment and Inventory Specialist

Hess Wine Company • American Canyon, CA

3d • $24 - $28

About The Position

Support the shipping, fulfillment, and inventory management functions for Hess Persson Estates’ off-site consumer retail channels (DTC). This role is responsible for ensuring accurate order fulfillment, timely customer deliveries, inventory accuracy, and seamless coordination with third-party logistics partners to deliver exceptional customer experience.

Requirements

• Energetic self-starter with a customer-focused mindset and strong attention to detail.
• Exceptional organizational, multi-tasking, and time management abilities.
• Minimum 3 years of experience in warehouse, shipping, or inventory management in a manufacturing or production environment.
• Proficient in Microsoft Office Suite, especially Excel, Outlook, and Word.
• Strong working knowledge of ERP and WMS systems; experience with Commerce7, WineShipping, Sovos, and FedEx systems highly preferred.
• Forklift certified with hands-on experience operating warehouse equipment.
• Bilingual (Spanish/English) preferred.
• High school diploma or equivalent required; Associate degree preferred.
• Must be at least 21 years of age.
• Able to lift 40 pounds.
• Must be able to stand, walk, and sit for extended periods as required by operational needs.
• Must be able to work in a warehouse environment with exposure to varying temperatures and noise levels.

Nice To Haves

• Strong working knowledge of ERP and WMS systems; experience with Commerce7, WineShipping, Sovos, and FedEx systems highly preferred.
• Bilingual (Spanish/English) preferred.
• Associate degree preferred.

Responsibilities

• Accurately pick, pack, and ship direct-to-consumer (DTC) orders in a timely manner.
• Serve as the primary contact with fulfillment partners to coordinate daily shipments and resolve issues.
• Assist the Customer Service team with delivery issues such as delays, missed deliveries, damaged packages, and returns.
• Support the shipping of promotional orders to vendors, distributors, growers, and other partners.
• Manage customer pickup scheduling and communication.
• Collaborate with the Shipping/Receiving team to support broader logistics operations.
• Communicate inventory changes and availability to internal stakeholders, including the customer service team.
• Prepare for high-volume periods such as wine club releases, major promotions, and seasonal offers.
• Maintain accurate inventory records across all relevant systems.
• Coordinate interdepartmental inventory transfers and ensure timely documentation of all movements.
• Monitor inventory levels and ensure stock is available to meet ongoing DTC sales demand.
• Analyze inventory data regularly to identify and resolve discrepancies between physical and system records.
• Work with the Brand and Production teams to order custom packaging, manage repack projects, and source shipping supplies.

Benefits

• Annual merit increase program.
• Comprehensive benefits package that includes medical, dental and vision insurance.
• Long-term disability, AD&D, and life insurance plans 100% paid by the employer.
• 401k plan with a 100% company match up to first 6% an employee contributes.
• Paid Time Off (starting at 3 weeks' vacation, 5 sick days and 10 paid holidays).
• Wine Club Membership to Hess Persson Estates (per availability of the wines).
• Employee wine discount.
• A work environment where you can be your authentic self and be a part of a winning team!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED