DSW Store Manager

Designer Brands • Plainfield, IN

88d

About The Position

At DSW, we have a personal relationship with our shoes! Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we're excited for YOU to be a part of the evolution of DSW.

Requirements

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold team accountable to meet time-bound expectations.
• Proven ability to successfully lead an operationally sound business with little oversight.
• Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions.
• Ability to spend up to 100% of working time standing or walking around the store.
• Ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

• Some college preferred.

Responsibilities

• Elevate the in-store experience by modeling, supervising, and coaching associates and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
• Develop and communicate store strategies that align with the company strategy, fostering a growth mindset and promoting a culture of innovation.
• Deliver financial plans to drive KPI performance on a weekly/monthly/quarterly basis and make necessary adjustments based on business shifts.
• Foster an environment of recognition, reinforcing behaviors that meet customer and business needs.
• Resolve customer and associate feedback with a sense of urgency.
• Strategically plan and direct the movement of merchandise responding to customer trends.
• Communicate store-specific merchandise inventory recommendations to the Market Leader.
• Oversee the execution of sales floor standards, maintenance, and operations.
• Create a cohesive talent strategy that meets the needs of the business.
• Lead by example and hold the team accountable for following all policies and procedures.
• Oversee all inventory-related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Oversee all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Utilize the Store Visit Assessment to identify opportunities and create an action plan to course correct.
• Manage all associate timekeeping activities to ensure store labor deliverables are met.
• Build a diverse team that meets the needs of the customer experience.
• Resolve associate and leadership relations matters, taking partners when appropriate.
• Lead the performance management process, including facilitating developmental conversations and conducting year-end reviews.
• Build strong networking relationships to effectively recruit top talent for all positions.
• Create and implement a development strategy that fosters a culture of advanced learning and career development.
• Facilitate store meetings as needed.
• Perform other duties as assigned by the Market Leader and/or Regional Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED