DSW Store Associate Part-Time

About the position

At DSW, we have a personal relationship with our shoes! You might say we're even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we're excited for YOU to be a part of the evolution of DSW.

Responsibilities

• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
• Share the benefits of the DSW Loyalty program and enroll new members.
• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
• Maintain a neat, clean, and safe environment for our internal and external customers.
• Clear trash from the aisles, cash wrap, and stockroom, return shoes back to their location according to DSW standards, clean the associate breakroom and public restrooms, vacuum, clean mirrors and front walkways along with any other housekeeping items deemed necessary.
• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
• Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.
• Use company tools to search product availability to order for the customer.
• Complete customer transactions while following DSW's policies and procedures.
• Be responsible for accuracy in counting money and providing correct change.
• Operate a calculator and enter data via the register keyboard.
• Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.
• Follow all asset protection policies and procedures.
• Actively participate in daily team meetings and ongoing training.
• Be open to and responsive to coaching and feedback.
• Demonstrate teamwork and support inclusivity.

Requirements

• Must have the availability to meet the needs of the business.
• Professional, friendly, and customer service focused.
• Ability to move with tempo to meet time bound expectations.
• Good verbal and written communication skills.
• Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.