DSW Associate Store Manager

Designer Brands Inc.•Grand Rapids, MI

5h•Onsite

About The Position

The Associate Store Manager supports and performs various functions alongside store management, including customer service, merchandising, omni activities, and all inventory-related actions to drive sales and results. This role involves partnering with the management team to understand daily, weekly, and monthly store priorities, and participating in merchandise placement, fulfillment, and store recovery. The Associate Store Manager monitors associate compliance with company policies and procedures, adheres to Asset Protection standards, and assists with assigned projects and tasks to maintain service levels, including opening and closing the store. Key responsibilities include elevating the in-store customer experience, responding to customer and associate feedback, maintaining DSW store standards, completing daily open/close tasks, and reviewing action plans. The position also focuses on improving metric-based goals, increasing sales through inventory management and merchandise presentations, executing operational processes, and ensuring compliance with policies. Furthermore, the role involves leveraging in-store and digital services, managing inventory activities like freight receipt and markdowns, overseeing omni activities such as Charge/Send and BOPIS, and collecting supply needs. The Associate Store Manager is responsible for ensuring a safe environment, equipping associates to resolve customer concerns, supporting timekeeping and payroll management, assisting with associate relations, providing performance feedback, recognizing the team, supporting team development, and assisting in recruiting, interviewing, and onboarding store associate candidates. They also delegate and perform other associate duties as assigned.

Requirements

Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to move with tempo and hold team accountable to meet time bound expectations.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.
Minimum 2 years management experience.
Minimum high school graduate or equivalent.

Nice To Haves

Some college preferred.

Responsibilities

Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI).
Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
Ensures customers have a positive experience by maintaining DSW store standards.
Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.
Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress.
Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
Ensures execution of processes related to audits, donations, transfers, mismates, damages, etc.
Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.
Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
Collects and submits all supply needs to ensure successful operations in all areas of the business.
Responsible for ensuring a safe environment for both customers and associates.
Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager.
Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, payroll management, etc.
Support Store Manager in resolving associate relations matters.
Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
Recognize the store team through our company recognition tools.
Support development of the store team through training, coaching, feedback and motivation.
Assists in recruiting, interviewing, and onboarding Store Associate candidates.
Delegate and/or perform all other associate duties within store.
Performs other duties as assigned by the Store Manager and/or Co-Manager.