DSW Assistant Store Manager

Designer Brands • Framingham, MA

110d

About The Position

At DSW, we have a personal relationship with our shoes, and we are excited for you to be a part of our community. Our core values ground us in the decisions we make, emphasizing inclusion, honesty, and integrity. As a member of our team, you will help elevate the in-store experience, ensure customer satisfaction, and support the growth of our associates. You will work closely with the Store Manager and/or Co-Manager to achieve store goals and maintain high standards.

Requirements

• Excellent customer service skills with professionalism and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time-bound expectations.
• Availability to meet the needs of the business including nights, weekends, and holidays.
• Proficient in the use of technology for customer interactions.
• Ability to spend up to 100% of working time standing or walking around the store.
• Ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

• Some college preferred.

Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Ensure customers have a positive experience by maintaining DSW store standards and completing daily open/close tasks.
• Partner with Store Manager to create long-term strategic plans and communicate action plans with the leadership team.
• Improve metric-based goals by reviewing and communicating daily/weekly/monthly progress.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations.
• Oversee processes related to audits, donations, transfers, mismates, damages, etc.
• Set clear expectations and participate in all inventory-related activities.
• Set clear expectations and participate in all omni activities in store.
• Ensure a safe environment for both customers and associates.
• Support Store Manager with associate timekeeping activities and resolve associate relations matters.
• Participate in the performance review process and provide feedback to the Store Manager.
• Recognize the store team through company recognition tools and develop the store team through training and coaching.
• Assist the Store Manager in recruiting, interviewing, and onboarding candidates.
• Perform other duties as assigned by the Store Manager and/or Co-Manager.

What This Job Offers

• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED