DSW Assistant Store Manager Full-Time

DSW (Designer Brands Inc.) • Marietta, GA

79d

About The Position

At DSW, we have a personal relationship with our shoes! Our shoes tell the world who we are, make us feel great, and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we're excited for YOU to be a part of the evolution of DSW. This position reports to the Store Manager and/or Co-Manager.

Requirements

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Ability to spend up to 100% of working time standing or walking around the store.
• Ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

• Some college preferred.

Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Ensure customers have a positive experience by maintaining DSW store standards and completing all tasks related to daily open/close including store cleaning, recovery, and maintenance standards.
• Partner with Store Manager to create long-term strategic plans and review action plans with the leadership team.
• Improve metric-based goals by reviewing, understanding, and communicating daily/weekly/monthly progress.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Oversee processes related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the Store Manager to ensure all policy and procedures are followed.
• Set clear expectations and participate in all inventory related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Set clear expectations and participate in all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collect and submit all supply needs to ensure successful operations in all areas of the business.
• Ensure a safe environment for both customers and associates and check all equipment regularly.
• Ensure associates are equipped to resolve customer concerns and know when to escalate to the Store Manager.
• Support Store Manager with associate timekeeping activities including scheduling, forecasting, labor management, etc.
• Support Store Manager in resolving associate relations matters.
• Participate in the performance review process by writing and conducting associate performance reviews.
• Recognize the store team through company recognition tools.
• Develop the store team through training, coaching, and motivation.
• Assist the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead, and Store Associate candidates.
• Delegate and/or perform all other associate duties within the store.
• Perform other duties as assigned by the Store Manager and/or Co-Manager.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees