DST Mechanic Service Writer - Day Shift - Russellville LH Garage - Russellville, AR

About the position

Service Advisor will work cross-functionally across multiple areas of the garage, responsibilities include but are not limited to providing customer service to drivers and Team Members submitting their work requests. Assisting drivers and technicians with workflow and status updates on equipment repairs. Ability to safely apply knowledge and troubleshooting skills to all assigned equipment and the ability to interact with all transportation personnel including managers, drivers, and clerks.

Responsibilities

• Provide customer service to drivers and Team Members submitting work requests.
• Assist drivers and technicians with workflow and status updates on equipment repairs.
• Safely apply knowledge and troubleshooting skills to all assigned equipment.
• Interact with all transportation personnel including managers, drivers, and clerks.
• Document equipment ID numbers, mileage readings, and signage.
• Document part numbers on log sheets and work orders.
• Track parts/tire usage and log labor hours on work orders and log sheets.
• Assist with service calls on equipment at remote locations away from the garage.

Requirements

• Basic computer skills to log information and process daily work orders.
• Effective communication skills.
• Basic math skills.
• Ability to walk, stand, bend, push, pull in all types of weather.
• Ability to grasp, grip, twist, pull, bend, and stoop for 12-hour shifts.
• Valid driver's license and safety-toed footwear.
• 3 months of work history in the past 6 months.

Nice-to-haves

• Proficiencies with all aspects of Fleet Management Systems including work order creation/review/closure, PM reporting, and maintenance scheduling.
• Proficiencies with Telematics platforms and reporting.
• Proficiencies in Manufacturer Web-based portals.
• Ability to read and interpret schematics and repair manuals.
• Proficiencies in basic Parts Management.

Benefits

• Paid time off
• 401(k) plans
• Affordable health, life, dental, vision, and prescription drug benefits