DSS Specialist II-UVA Medicaid Unit (Albemarle)

New LHRC External Career Site•Charlottesville, VA

4h•Hybrid

About The Position

This position is assigned to the UVA Medicaid Unit at the UVA Hospital. Performs complex clerical, administrative, and technical work within an inclusive team environment; duties may be varied and based on program mandates and policies. Performs related work as required under the general supervision of a unit/department supervisor. Demonstrates extensive knowledge of department, division, or unit policies, procedures, and services. Ability to communicate services and offerings to other professionals and the public.

Requirements

Thorough knowledge of standard office practices, procedures, equipment, and clerical techniques
Ability to make difficult arithmetic calculations, and set up complex forms and statistical tables
Ability to type and transcribe accurately
Knowledge of business English and spelling
Ability to establish and maintain effective working relationships with employees and the general public
Basic to Intermediate level proficiency in office-related software
Intermediate-level proficiency in County or Department-specific databases
Office equipment used includes computer, copier, postage meter, fax machine, printer, multiple-line phone, paper folder, laminator, projector, and scanner
High school diploma supplemented with related clerical or administrative experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Workers in this position are required to drive and they must meet the eligibility requirements of the County’s safe driver policy
The candidate may be subject to criminal history and central registry background checks
Workers must be willing to travel occasionally overnight and may be required to assist in managing emergency shelters for the public

Responsibilities

Prepares, prints, and distributes a variety of documents that may include highly confidential and time sensitive information, including case-related or financial information
Answers routine correspondence for supervisor; receives, opens, and sorts mail; assists with bulk mailings; schedules meetings and appointments and administers calendar
Codes invoices and processes expense forms for payment
Collects and enters unit/department-related information into a database. Maintains database and keeps information current
Meets/greets/screens customers/visitors. Answers questions and provides information. Answers unit/department phones, takes messages, and provides responses
Operates a variety of office machines; may maintain inventory of materials, supplies and/or equipment. Serves as the first contact for office equipment maintenance
Coordinates activities of unit/department
Responsible for a variety of routine and complex administrative or semi-technical assignments
Serves on agency management teams, community, and other multidisciplinary teams
Prepares agendas and other documentation for meetings, including meeting minutes
Prepares, edits, and disseminates a variety of time-sensitive, legal, and/or public documents
Collects unit data and prepares reports for manager review
Maintains contracts and documentation for service vendors and providers
Responsible for entering rates into the Financial System
Assists in resolving difficult customer-related issues
Elevates difficult questions and callers to the next level when necessary
Performs related tasks as required