DSS Liaison, Region 5

Blue Cross Nc

234d • $69,000 - $124,200 • Remote

About The Position

Healthy Blue Care Together is Medicaid plan offered by Blue Cross and Blue Shield of North Carolina (Blue Cross NC) to serve children and families through the Children and Families Specialty Plan (CFSP). This individual will serve as the primary contact for a regional grouping of County Division of Social Services (DSS) offices, including County Directors of Social Services and County Child Welfare Workers, to triage and escalate issues where County Child Welfare Workers are seeking to coordinate with CFSP care managers and Member specific and/or CFSP-related questions. Candidates for this position must live in one of the following North Carolina counties: Edgecombe, Franklin, Granville, Greene, Halifax, Johnson, Nash, Northampton, Pitt, Vance, Wake, Warren, Wayne, Wilson. Only Candidates who currently live in one of the following North Carolina counties will be considered for this position: Edgecombe, Franklin, Granville, Greene, Halifax, Johnson, Nash, Northampton, Pitt, Vance, Wake, Warren, Wayne, Wilson.

Requirements

• Must have experience working with North Carolina DSS and knowledge of North Carolina's child welfare system.
• Bachelor's degree or advanced degree (where required).
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Nice To Haves

• Excellent written and verbal communication skills to effectively work with diverse groups.
• Ability to identify, analyze and understand target audiences and their specific program needs.
• Proven knowledge of policies and procedures to improve programs efficiency and effectiveness.
• Ability to utilize reports and records of activities to ensure progress is being accomplished toward specified program objective and modify or change methodology as required to redirect activities and attain objectives.
• Ability to own and make needed decisions to ensure the successful resolution of all issues, problems and changes within the program that do not alter or defer significantly from the agreed upon milestones and major deliverables.

Responsibilities

• Develop and execute strategic, community-focused initiatives that advance Blue Cross NC's brand and business objectives, member outreach, retention activities, etc.
• Manage all escalation and troubleshooting for DSS county-level concerns and ensure appropriate resolution and follow up.
• Lead the Member Advisory Committees and create appropriate follow up plan to ensure that member feedback guides policy changes, informs our investments in community resources, and supports process changes to align with community needs for the CFSP role in the System of Care.
• Continuously improve our educational efforts through data-driven insights and local input that effectively capture and incorporate important nuances in the local System of Care.
• Collaborate with other Healthy Blue Care Together and Healthy Blue teams to achieve business objectives.
• Represent Healthy Blue Care Together and Healthy Blue at community tabling events.
• Manage policies and procedures, and oversee projects and program, ensuring deliverables and objects are met.

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community.
• Work-life balance, flexibility, and the autonomy to do great work.
• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401k match including an annual company contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree