DSP Supervisor

SwiftX Inc.•Ontario, CA

54d

About The Position

Fully oversee the operational quality, compliance, and safety standards of all DSPs within the assigned region; conduct regular business reviews and improvement meetings. Develop, reserve, and optimize DSP delivery capacity based on volume forecasts and delivery demand trends to ensure stable operations during peak seasons. Monitor and analyze key KPIs such as on-time performance, delivery success rate, exception rate, customer complaint rate, and overall service quality; establish performance thresholds and early warning mechanisms. Establish a structured issue-reporting and resolution process for DSPs, ensuring timely root cause analysis and accountability for delays, damages, misdeliveries, and customer complaints. Design and implement a DSP performance evaluation system covering timeliness, quality, productivity, and compliance, with corresponding reward and penalty mechanisms. Continuously analyze unit cost, labor efficiency, and capacity utilization to drive efficiency improvements at the station, route, and driver levels.

Requirements

Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or related field.
3–5 years of experience in last mile delivery company.
Strong knowledge of DSP (Delivery Service Provider) contract management, vendor negotiations, and risk controls.
Analytical mindset with strong problem-solving and financial analysis skills.
Excellent communication and relationship management abilities.