DSP Success Liaison

Lasting Impressions•Sedalia, MO

3d•$21

About The Position

The DSP Success Liaison serves as a key support and connection point for Direct Support Professionals (DSPs). This role focuses on onboarding, engagement, performance support, and retention by ensuring DSPs feel prepared, supported, and successful in their roles. In addition, the DSP Success Liaison provides direct coverage support by filling in at residential homes as needed to address staffing gaps, ensuring continuity of care and service quality.

Requirements

High school diploma or equivalent
Experience working as a Direct Support Professional or in a similar human services role
Ability and willingness to provide direct DSP coverage as needed
Strong interpersonal, communication, and problem-solving skills
Ability to maintain professionalism, confidentiality, and empathy
Strong organizational and follow-up skills
Previous leadership, mentoring, or coaching experience
Knowledge of developmental disabilities, behavioral supports, or person-centered services
Familiarity with DMH compliance standards, and documentation requirements

Responsibilities

Serve as a primary point of contact for DSPs regarding questions, concerns, and support needs
Build strong, trusting relationships with DSPs to promote engagement and retention
Conduct regular check-ins with DSPs to assess satisfaction, performance, and well-being
Identify early warning signs of burnout, disengagement, or performance issues and respond proactively
Support new DSP onboarding, including orientation follow-ups and early-stage coaching
Ensure DSPs understand expectations, policies, and best practices
Coordinate with training staff or supervisors to address knowledge or skill gaps
Reinforce company values, mission, and service standards
Provide coaching and feedback to DSPs to support growth and success
Assist with documentation compliance and quality assurance as needed
Help DSPs navigate challenges related to individuals served, schedules, or workplace concerns
Collaborate with supervisors on performance improvement plans when necessary
Provide direct DSP coverage in homes as needed to fill staffing gaps
Step into assigned shifts to ensure continuity of care and safety of individuals served
Model best practices in direct support, professionalism, and person-centered care
Support teams during high-need periods, call-ins, or emergencies
Act as a liaison between DSPs and leadership to ensure concerns are heard and addressed
Communicate trends, challenges, and successes to management
Support conflict resolution and problem-solving efforts
Promote a positive, supportive workplace culture
Support initiatives aimed at improving DSP retention and job satisfaction
Gather feedback from DSPs to inform improvements in training, communication, and processes
Participate in team meetings and contribute to continuous improvement efforts