DSHS DVR Rehabilitation Technician 1

State of Washington • Skagit County, WA

53d

About The Position

As a Rehabilitation Technician with the Division of Vocational Rehabilitation (DVR), you are often the first supportive voice or friendly face someone encounters when they come to us for help. Many of the people you meet are managing disabilities while working hard to build a path toward employment. Your role helps them feel welcomed, informed, and confident as they take their next steps.

Working closely with vocational rehabilitation counselors, you help keep daily operations steady and organized. You gather important information, communicate with vendors, track progress toward employment goals, and keep records accurate and easy to access. You also support the flow of the office by managing the front desk, guiding visitors, and helping people understand what to expect during their journey with us.

Requirements

• Knowledge of community resources: Helps you guide people toward helpful supports.
• Understanding of disability needs: Supports clear, respectful communication.
• Strong communication and relationship-building skills: Helps you work effectively with participants, coworkers, and vendors.
• Technical ability: Confidence in learning and using case and office systems, which ensures accurate tracking and documentation.
• Interviewing and explanation skills: Helps you share complex information in simple terms.
• Calm problem-solving: Helps you navigate challenging interactions with patience and professionalism.
• Individuals with two years of college-level coursework and at least one year of experience providing direct customer service in a non-retail setting.
• A combination of education and relevant experience that demonstrates the ability to perform the work may substitute for the required qualifications.

Responsibilities

• Welcome visitors, answer phones, manage lobby sign-ins, handle daily mail and referrals, and keep the reception area organized.
• Explain our services in clear, simple language and enter new applications into the case management system within required timelines.
• Gather documents and vendor quotes needed for employment plans, maintain contact with the people you support, and note progress or unmet needs.
• Schedule interpreters, service providers, and meetings; collect diagnostic information; and alert counselors to delays affecting eligibility timelines.
• Review and monitor authorizations, prepare or process payments, and complete case audits before closure.
• Maintain accurate electronic and paper records in line with agency policies and retention rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees