Drug Proctor

Novir • Milwaukee, WI

15d • Onsite

About The Position

We’re looking for a Drug Test Proctor to join our innovative growing team. In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing session. To be successful in this role, the ideal candidate will be a strong communicator, a tech savvy problem solver and a highly professional individual. Novir is looking for someone who has experience providing an excellent customer experience, and who is comfortable in a virtual environment.

Requirements

• 2+ years in a customer facing role, preferably providing remote customer service or support.
• Strong technical acumen, at least 2+years' experience using video programs such as Zoom or Microsoft Teams.
• Excellent verbal communication skills and strong attention to detail.
• Strong sense of confidentiality and professionalism.
• Tech savvy problem solver who can multi-task to solve a variety of issues quickly.
• Flexible schedule preferred.
• Must be able to work during the shifts described below.
• Must be able to work peak times that the call center is open, may include weekends and holidays.
• Hours are subject to change as business dictates.
• Ability to stand long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities such as Pick, Pack and Shipping.
• Scheduling: Onsite role at our headquarters in the Third Ward in Milwaukee, WI.
• Up to 30 hours per week for part time.
• Opportunity for overtime during expanded hours and peak times.
• Availability to work a flexible schedule of Monday - Friday and weekend rotation based on business need.
• Paid on-call opportunities nights and weekends available based on business needs.

Nice To Haves

• Bilingual in English/Spanish a plus.

Responsibilities

• Resolve issues to consumer satisfaction and within guidelines of the service policy.
• Test kit prepping: assembly, boxing, label printing/cutting.
• Special projects and duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees