Drug-Gen Mdse/Lead Clerk

Kroger•Kenosha, WI

1d•Onsite

About The Position

The Drug-Gen Mdse/Lead Clerk is responsible for creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment. This role involves directing and supervising all functions, duties, and activities for the Drug GM department, as well as supporting its day-to-day operations. The clerk is expected to embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Ability to handle stressful situations

Nice To Haves

High school education or equivalent preferred
Management experience preferred
Drug GM experience
Retail experience
Second language (speaking, reading and/or writing)

Responsibilities

Promote trust and respect among associates
Communicate company, department, and job specific information to associates
Collaborate with associates and promote teamwork to help achieve company/store goals
Establish performance goals for department and empower associates to meet or exceed targets
Develop adequate scheduling to manage customer volume throughout hours of operation
Train and develop associates on performance of their job and participate in the performance appraisal process
Adhere to all local, state and federal laws, and company guidelines
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Offer product samples to help customers discover new items or products they inquire about
Inform customers of Drug GM specials
Develop and implement a department business plan to achieve desired results
Understand the store’s layout and be able to locate products
Create and execute sales promotions in partnership with store management
Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug GM
Prepare and submit seasonal critiques for the sales and merchandising supervisor
Implement the period promotional plan for the department
Stay current with present, future, seasonal and special ads
Monitor and control expenses for the department
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
Plan, organize and supervise the inventory process
Train department associates on inventory/stocking and Computer Assisted Ordering
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential functions of this position with or without reasonable accommodation