DRUG-GEN MDSE/LEAD CLERK

Kroger • Monroe, WA

94d

About The Position

The position involves creating an outstanding customer experience through exceptional service while establishing and maintaining a safe and clean environment that encourages customer return. The role requires directing and supervising all functions, duties, and activities for the Drug GM department, supporting the day-to-day operations, and embracing the Customer 1st strategy to encourage associates to deliver excellent customer service. The candidate will demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Minimum effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.

Nice To Haves

• High school education or equivalent preferred.
• Management experience preferred.
• Drug GM experience.
• Retail experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Direct and supervise all functions, duties, and activities for the Drug GM department.
• Support the day-to-day functions of the Drug GM operations.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially promotions that affect Drug GM.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal, and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED