DRUG-GEN MDSE/ASST DEPT LEADER

Kroger • Salt Lake City, UT

104d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service while establishing and maintaining a safe and clean environment that encourages customer return. The role involves achieving sales and profit goals for the Drug/GM department, monitoring and controlling quality assurance standards, and supervising all functions and activities within the department. The candidate will support the day-to-day operations of Drug/GM, embrace the Customer 1st strategy, and encourage associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Nice To Haves

• High School Diploma or GED.
• Any management/Drug-GM/retail experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Achieve sales and profit goals established for the department.
• Monitor and control all established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Drug/GM department.
• Support the day-to-day functions of Drug/GM operations.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Create an environment that enables customers to feel welcome and appreciated by answering customer questions.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Develop adequate scheduling to manage customer volume during hours of operation.
• Develop associates on performance of their job and participate in the performance appraisal process.
• Establish performance goals for the department and empower associates to meet goals.
• Adhere to all local, state, and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and respond to questions.
• Offer product samples to help customers discover new items or products they inquire about.
• Develop and implement a department business plan to achieve desired results.
• Monitor and control expenses for the department.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions.
• Inform and educate department associates about current, upcoming, and special in-store promotions.
• Implement the period promotional plan for the department.
• Assist store management in preparing the store/department budget and profit and loss reviews.
• Maintain an awareness of inventory/stocking conditions and note discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO).
• Plan, organize, and supervise the inventory process.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Notify management of customer or employee accidents and report safety risks or illegal activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED