Drug & Alcohol Program Coordinator

Sheakley Group of Companies • Cincinnati, OH

336d

About The Position

The Drug & Alcohol Program Coordinator's primary responsibility is to ensure the successful completion of client services by ensuring accurate set-up, scheduling, and completion of documentation for each client before any required deadlines. This is considered an office/at home position with little to no travel. Some travel exceptions might be for continuing education, conferences, and for departmental meetings at the home office.

Requirements

• Ability to work independently
• Ability to multitask and work under pressure
• Must be detailed oriented
• Excellent computer skills
• Customer service skills required
• Experience working with multiple companies
• Workers Compensation, or other insurance related experience preferred

Nice To Haves

• Must be highly organized and capable of managing a large, ever changing, client workload
• Ability to learn multiple systems used to manage client data & services
• Ability to handle sensitive information and maintain a high level of confidentiality
• Able to meet deadlines, work independently without direct supervision, as well as in a team environment
• Excellent customer service, telephonic, electronic, and written communication skills
• Demonstrate ability to solve problems, analyze systems and data and suggest appropriate solutions
• Technical experience and proficiency with Microsoft Office products such as Outlook, Word, and Excel
• Use of standard office equipment

Responsibilities

• Set-up & implement new clients in all applicable systems
• Complete the implementation call with clients
• Go over the program requirements in detail
• Drug free training and how that will be completed
• Accident Analysis training
• Drug Testing - review our testing program and portal and random consortiums
• EAP Requirements
• Policy Consultation
• Conduct the drug & alcohol policy consultation and development (beginning in Q4 '23)
• Schedule onsite training, webinars or send links to online training
• Coordinate with drug free trainers during scheduling
• Schedule annual refresher training for clients
• Send online training library links out to clients
• Run random consortiums quarterly
• Schedule and manage webinars links, content and day-of technical support
• Monitor online training completion
• Communicate quarterly with clients to ensure they are meeting program requirements throughout the year
• Submit online applications as needed on BWC website
• Create online training attendance records for Assist clients and other clients as needed
• Ensure online training and quizzes are updated annually in our library
• Ensure online quizzes are up to date, including links within training PowerPoints
• Submit SUR documentation once training has been completed
• Performs other duties as assigned

What This Job Offers

• Industry: Administrative and Support Services
• Number of Employees: 501-1,000 employees