Drop Installer III

Bristol Alliance Of Companies • Kapolei, HI

92d

About The Position

The Drop Installer III is a senior-level field technician responsible for the installation, maintenance, and troubleshooting of aerial and underground drop connections from the network to customer premises. This role requires advanced technical expertise, the ability to mentor junior installers, and a commitment to safety and customer satisfaction. Bristol Alliance of Companies (Bristol) is committed to building lasting relationships that reflect our hard work, ingenuity, and dedication to safety. Every employee has an impact on our success, which benefits the Native Culture, land, and people of the Bristol Bay region. Our values: People, Communities, Reputation, Teamwork, Trust, and Truth.

Requirements

• High school diploma or equivalent.
• 18 months to 2 years of experience of related experience.
• Valid driver's license.
• Advanced knowledge of coaxial, fiber optic, and copper drop installations.
• Ability to diagnose and resolve technical issues quickly and independently.
• Strong understanding and adherence to OSHA, NESC, and company safety standards.
• Clear, professional communication with both customers and team members.
• Accurate in documentation, measurements, and connections.
• Ability to train and guide less experienced installers.
• Able to lift 75 lbs., climb ladders and poles, and work in various weather conditions.

Responsibilities

• Install and maintain aerial and underground drop cables for residential and commercial customers.
• Perform splicing, grounding, bonding, and signal testing on coaxial and fiber optic lines.
• Troubleshoot and resolve service issues with minimal supervision.
• Interpret and work from blueprints, technical specifications, and work orders.
• Ensure installations comply with industry standards, codes, and safety regulations.
• Utilize specialized tools and equipment, including signal level meters, OTDRs, and cable locators.
• Document work completed via digital or paper job tickets.
• Maintain and ensure proper inventory of installation materials and tools.
• Serve as a field mentor to Drop Installer I and II team members.
• Communicate professionally with customers to explain installation processes and answer service-related questions.
• Respond to escalated service issues and assist with high-priority projects.
• Other duties as assigned.

Benefits

• Excellent salary and benefits package.
• Paid time off.
• Paid holidays.
• Comprehensive health plan including medical, dental, vision, life, short-term disability insurance.
• 401(k) plan with employer match.

What This Job Offers

• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED