Drop Installer I

Bristol Alliance of Companies • Kapolei, HI

9d

About The Position

A Drop Installer I is responsible for the installation, maintenance, and troubleshooting of telecommunications cabling, such as fiber optic cable and traditional copper wiring, connecting residential and commercial properties to the network.  Bristol Alliance of Companies (Bristol) is committed to building lasting relationships that reflect our hard work, ingenuity, and dedication to safety. Every employee has an impact on our success, which benefits the Native Culture, land, and people of the Bristol Bay region. Our values: People, Communities, Reputation, Teamwork, Trust, and Truth.

Requirements

• High school diploma or equivalent.
• 0 to 6 months of experience in the field or related area.
• Valid driver’s license.
• Technical Aptitude: Basic understanding of telecommunication products and services, including fiber optics and/or copper facilities.
• Familiarity with tools and equipment used in cable installation (e.g., fiber optic splicers, cleavers, strippers, trenching equipment).
• Ability to troubleshoot and diagnose issues.
• Safety Awareness: Adherence to safety protocols and procedures, including OSHA guidelines and working in hazardous conditions (heights, confined spaces, inclement weather).
• Physical Stamina & Dexterity: Ability to perform physically demanding tasks, such as climbing ladders, lifting heavy objects (up to 50-80 lbs), digging, kneeling, and working in tight or uncomfortable spaces (attics, crawl spaces).
• Customer Service Skills: Effective communication, patience, professionalism, and the ability to build rapport with clients.
• Problem-Solving Skills: Identifying the root cause of problems and implementing efficient solutions.
• Organizational Skills: Ability to manage tasks, appointments, and materials efficiently.
• Dependability: Reliability and accountability in meeting deadlines and completing tasks.
• Learning Agility: Willingness to learn and adapt to new technologies and processes.
• Ability to work on-call, weekend, and holidays.

Responsibilities

• Installing and configuring various cable systems, including internet, television, and phone services.
• Placing aerial and underground cable to connect customer premises.
• Installing enclosures (pedestals, handholes), vaults, and other infrastructure components.
• Marking/labeling facilities to identify and trace wiring.
• Assisting with or performing fiber optic splicing and repairs.
• Performing general construction labor, potentially including transporting equipment, installing cables using trenching, plowing, or boring techniques.
• Conducting signal testing and troubleshooting to ensure optimal service performance.
• Restoring landscape after project completion.
• Maintaining tools and equipment, ensuring they are organized and in good working condition.
• Completing all necessary paperwork and documenting work performed.
• Provide assistance to Drop Installers II & III when necessary.
• Following all safety guidelines, company protocols, and industry standards (e.g., OSHA, NESC).
• Providing excellent customer service, including explaining services, answering questions, and providing equipment instructions.
• Other duties as assigned.

Benefits

• Excellent salary and benefits package to include paid time off, paid holidays, comprehensive health plan including medical, dental, vision, life, short-term disability insurance, and 401(k) plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees