Drop-in Support Desk Assistant Coordinator
About The Position
The University of Pittsburgh’s Information Technology department (Pitt Digital) is seeking a customer service assistant. This position is responsible for being the main point of contact at Drop-In Support Desk locations while a Coordinator is otherwise occupied. The Coordinators need time away from the main customer desk to attend to other tasks such as interviewing student worker applicants, approving timecards, other administrative duties since Coordinators are supervisors of the drop-in support student workers (~25). The Assistant Coordinator will be called upon to provide coverage for any gaps in shift staffing. The Assistant Coordinator will check-in customers and provide initial triage. The incumbent will attend to customers by performing basic troubleshooting. The IT service desk assists students, faculty, and staff with technology related needs.
Requirements
- Customer service experience
Responsibilities
- Being the main point of contact at Drop-In Support Desk locations while a Coordinator is otherwise occupied
- Provide coverage for any gaps in shift staffing
- Check-in customers and provide initial triage
- Attend to customers by performing basic troubleshooting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
