Drop Count Associate I

Cherokee Nation Businesses-posted 11 months ago

Full-time • Entry Level

Roland, OK

5,001-10,000 employees

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Cherokee Casino Roland seeks a Player Services Representative to join our Electronic Gaming department (E-games). In this position, you will turn winning tickets into smiles by efficiently cashing out guests and smoothly processing jackpots! You are responsible for creating a vibrant and welcoming atmosphere where guests can truly revel in the experience!

Celebrate guests' big wins by efficiently and accurately handling electronic game (e-game) jackpot payouts, ensuring all paperwork (including IRS forms) is neat and complete.
Master the ins and outs of our various e-game machines so you can guide players toward their perfect match - whether it's a thrill-seeking adventure or a casual spin.
Be a problem-solver! Tackle minor hiccups like ticket jams, printer issues, and reel tilts to keep the fun flowing seamlessly.
Create a vibrant atmosphere! Greet guests with a smile, engage in friendly conversation, and ensure everyone feels welcome and excited to play.
Maintain a clean and organized gaming space by keeping chairs tucked in, clearing trash, and sanitizing machines for a comfortable experience.
Be a whirlwind of assistance! Respond promptly to machine alerts and be there to help guests whenever they need you.
Stay updated on our exciting promotions and events so you can answer any questions with a smile. Bonus points for suggesting must-try restaurants and local attractions!
Keep a watchful eye for responsible gaming practices. We prioritize player safety and expect you to report any suspected underage gambling activity.
Embrace our company culture by adhering to all departmental and company policies, including Title 31 and MICs.

Minimum of a high school diploma (or equivalent) and 6 months of customer service experience in a similar role, or a blend of education and relevant experience.
Strong communication skills and the ability to work seamlessly with a team.
Ability to obtain and maintain licensing by the appropriate gaming authority.
Attention to detail in paperwork, ensuring federal and state forms are complete and accurate.

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Drop Count Associate I

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