Drop Count Associate I

Cherokee Nation Businesses • Roland, OK

386d

About The Position

Cherokee Casino Roland seeks a Player Services Representative to join our Electronic Gaming department (E-games). In this position, you will turn winning tickets into smiles by efficiently cashing out guests and smoothly processing jackpots! You are responsible for creating a vibrant and welcoming atmosphere where guests can truly revel in the experience!

Requirements

• Minimum of a high school diploma (or equivalent) and 6 months of customer service experience in a similar role, or a blend of education and relevant experience.
• Strong communication skills and the ability to work seamlessly with a team.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Attention to detail in paperwork, ensuring federal and state forms are complete and accurate.

Responsibilities

• Celebrate guests' big wins by efficiently and accurately handling electronic game (e-game) jackpot payouts, ensuring all paperwork (including IRS forms) is neat and complete.
• Master the ins and outs of our various e-game machines so you can guide players toward their perfect match - whether it's a thrill-seeking adventure or a casual spin.
• Be a problem-solver! Tackle minor hiccups like ticket jams, printer issues, and reel tilts to keep the fun flowing seamlessly.
• Create a vibrant atmosphere! Greet guests with a smile, engage in friendly conversation, and ensure everyone feels welcome and excited to play.
• Maintain a clean and organized gaming space by keeping chairs tucked in, clearing trash, and sanitizing machines for a comfortable experience.
• Be a whirlwind of assistance! Respond promptly to machine alerts and be there to help guests whenever they need you.
• Stay updated on our exciting promotions and events so you can answer any questions with a smile. Bonus points for suggesting must-try restaurants and local attractions!
• Keep a watchful eye for responsible gaming practices. We prioritize player safety and expect you to report any suspected underage gambling activity.
• Embrace our company culture by adhering to all departmental and company policies, including Title 31 and MICs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees