Drop Bury/Fulfillment Field Supervisor, Telecom

TAK Broadband•Flagstaff, AZ

2d•$65,000 - $75,000

About The Position

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians. We are seeking a Field Supervisor to join our installation/fulfillment team in Flagstaff, AZ and surrounding areas. In this role you will oversee the daily installation/fulfillment operations, ensuring all tasks assigned are completed in a timely manner and meeting organizational quality standards.

Requirements

3+ years of cable, broadband or telecommunications experience required
Experience with fiber to the home (FTTH) installation a plus
Prior leadership experience a plus
Ability to travel daily +/- 50% annually, with some occasional overnight stays
Open to a variety of schedules and accessible as the point of escalation
Excellent customer service, time management, problem-solving and troubleshooting skills
Ability to build and maintain positive relationships with internal and external customers
Ability to give feedback; positive and negative when needed
Strong desire to grow and develop team members
Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
Ability to safely navigate various terrains, managing equipment and tools
A body weight of no more than 275 pounds to perform ladder work safely. Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role
Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Nice To Haves

Experience with fiber to the home (FTTH) installation a plus
Prior leadership experience a plus

Responsibilities

Oversee daily installation/fulfillment operations for the assigned market
Ensure technicians are logged in, routed, and ready to begin work on time
Distribute and adjust daily routes/workload; cover routes if needed
Participate in onboarding and support of new contractor crews
Monitor technician progress using workforce management tools
Conduct in-person quality checks on completed work and provide coaching/mentorship
Support technicians by phone or on-site with troubleshooting and ride-alongs
Respond to client calls, escalations, and daily KPI/verification meetings
Communicate with client leadership, internal teams, and field technicians to coordinate workload, reroutes, and issues
Validate jobs marked “not done” by confirming details with customers
Support warehouse operations including tracking, collecting, stocking, scanning, and assigning client equipment (CPE)
Ensure timely completion of market tasks and adherence to company quality standards
Serve as the market subject-matter expert, spending 80%+ of time in the field
Review at least 10% of completed market work monthly and provide feedback
Ensure company and client equipment is tracked, secured, and maintained
Travel to project sites +/- 50% annually with some occasional overnight stays
Ensure contractor crews follow safety standards and all applicable laws/regulations
Meet or exceed client and company performance metrics
Work in various environments (indoor, outdoor, confined spaces, elevations)
Perform other duties as assigned