Driveway Customer Service Agent
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About The Position
The Customer Service Agent I - Shop I at Driveway is a pivotal role responsible for managing customer inquiries related to the Driveway "Shop" operations. This position is designed for individuals who are passionate about providing exceptional customer service and facilitating the online vehicle purchasing process. The agent will assist customers in purchasing new and pre-owned vehicles entirely online, ensuring a seamless experience from inquiry to delivery at the customer's home. In this role, the agent will act as a customer concierge, answering questions and guiding customers through the digital transaction process. Effective communication is key, as the agent will interact with customers via chat, phone, and email, serving as the single point of contact throughout the transaction. Responsibilities include presenting financing terms, offering protection products such as extended warranties, and collecting necessary documentation like down payments, driver's licenses, proof of insurance, and proof of income. The agent will also communicate important paperwork and logistics timelines, maintain an activity log, and perform other duties as assigned. This position requires a strong attention to detail and previous sales experience is highly preferred. The ideal candidate will possess excellent communication skills, time management abilities, a sense of urgency, active listening skills, and critical thinking capabilities. The role demands a self-motivated individual who believes in accountability, focuses on results, and is adaptable to change. Teamwork and a positive attitude aligned with the company's values are essential for success in this position.
