Driverless Support Specialist - HOU (nights)

Unifi Aviation • Houston, TX

389d

About The Position

The Driverless Support Specialist plays a crucial role in the deployment and management of autonomous vehicles, ensuring operational safety and efficiency. This position involves overseeing the launch and return of self-driving cars, conducting safety checks, and providing support to both the vehicles and the passengers. The specialist will also be responsible for training new team members and managing day-to-day operations in a fast-paced environment.

Requirements

• Prioritize safety and maintain a safety-first mindset
• Comfortable working in a fast-paced environment and interacting with the public
• At least 3 years of driving history in the USA
• Satisfy the MVR requirements

Responsibilities

• Foster a Safety-First culture
• Lead the launch and land functions of deploying and returning autonomous vehicles during driverless operations
• Perform AV cleaning and disinfection
• Conduct AV operational safety and integrity checks
• Charge AVs at facilities and public charging sites
• Prepare AVs for launch including systems fire up and functional checks
• Park and stage vehicles
• Manually drive vehicles between facilities and to charging locations
• Execute ‘Lost and Found' procedures
• Participate in training and mentoring of new Driverless Support Specialists
• Work with Customer Support and Vehicle Service teams to assist passengers and return vehicles to service
• Assist with ad hoc mapping missions and projects
• Assign Driverless Support Specialists to available AVs and conduct pre- and post-shift briefings
• Complete required vehicle-checks and train Driverless Support Specialists
• Organize asset and people transfers between facilities
• Utilize proprietary software for operational-process completion
• Maintain inventory of garage materials and cleanliness
• Monitor communications for troubleshooting and operational necessities
• Conduct training and audits for Driverless Support Specialists
• Manage breaks and lunches for Driverless Support Specialists
• Analyze metrics and provide operational coaching and feedback
• Take ownership of day-to-day management and on-site performance of Driverless Support Specialists
• Raise opportunities for improvement and strategize recommendations
• Ensure success of the shift by meeting service-level agreements and maintaining team morale
• Assist with special projects across teams to deliver on interdependent KPIs
• Own ‘Lost and Found' responsibilities as outlined in the SOP

Benefits

• Competitive pay with daily access to earned wages through Payactiv
• Paid holidays and Paid time off
• Comprehensive Medical, Dental, Vision, Short-term Disability, Long-Term Disability, Life Insurance
• 401k with 3% company match contribution after 30 days for full-time employees
• Exclusive Discounts and Additional Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed