Driver Trainer, Rural Super Rural (RSR) Operations

Amazon • Duluth, MN

404d • Onsite

About The Position

The Driver Trainer position within Amazon's Rural Super Rural (RSR) operations focuses on leading and supporting delivery associates throughout the delivery process. This role involves training associates on safety, compliance, and vehicle operation standards while tracking performance metrics to drive improvements. The position requires flexibility to work overnight shifts and is fully onsite at an RSR delivery station.

Requirements

• A high school or equivalent diploma
• Hold a valid and active driver's license
• Must be able to obtain and maintain a Driver Qualification File
• Are 21 years of age or older
• 1+ years of working with computers and Microsoft Office products and applications experience
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ year of experience delivering training both to individuals and groups

Nice To Haves

• 1+ year of team lead experience
• Experience with performance metrics and lean process improvement
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members
• Solution-oriented, analytical approach to problems
• A high bar for accuracy and detail
• Proven ability to develop strong partnerships

Responsibilities

• Lead and support delivery associates at every stage of the delivery process.
• Track and analyze delivery metrics to drive performance improvements.
• Train delivery associates on safety, compliance, and vehicle operation standards.
• Ensure all training adheres to local, state, and federal requirements.
• Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.
• Track and monitor performance including on-road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
• Support standard work and safety programs.
• Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
• Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas.
• Promote a positive culture for Delivery Associates.
• Conduct weekly performance reviews with delivery partners.

Benefits

• Travel accommodations for training will be booked and paid for by Amazon

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED