Driver Support Recovery Coordinator-FT
About The Position
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift. Plan and recover loads delayed in transit to restore on time service while supporting drivers through phones and messages during extended hours. Answer calls to the Driver Support Planning number and resolve immediate concerns related to driver and/or customer issues for loads in transit. Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue. Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Seek out trailer availability and help drivers find the trailer. Resolve driver issues within authorized limits. Utilize all available tools, perform planning functions and critical thinking activities to ensure on-time deliveries and improved customer service. Provide daily summary of shift activity and ensure day shift is aware of changes and are informed of on-going concerns. Collaborate with designated internal department personnel to resolve customer or driver issues as necessary. Conduct persuasive discussions with drivers to ensure loads are accepted. Proactively work to assist others in achieving the organization's objectives.
Requirements
- Previous experience in transportation required.
- Must have strong communication skills.
- Must be able to work in high pressure situations.
- Must possess strong problem solving skills.
- Must be detail-orientated.
- High School Diploma or equivalent required.
Responsibilities
- Plan and recover loads delayed in transit to restore on time service while supporting drivers through phones and messages during extended hours.
- Answer calls to the Driver Support Planning number and resolve immediate concerns related to driver and/or customer issues for loads in transit.
- Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.
- Monitor loads and resolve issues that may affect the scheduled delivery/pickup times.
- Seek out trailer availability and help drivers find the trailer.
- Resolve driver issues within authorized limits.
- Utilize all available tools, perform planning functions and critical thinking activities to ensure on-time deliveries and improved customer service.
- Provide daily summary of shift activity and ensure day shift is aware of changes and are informed of on-going concerns.
- Collaborate with designated internal department personnel to resolve customer or driver issues as necessary.
- Conduct persuasive discussions with drivers to ensure loads are accepted.
- Proactively work to assist others in achieving the organization's objectives.
Benefits
- Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
- We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
- Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
- Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
- Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
