Driver Success Manager | Full-Time | Employee-Owned

Inontime • Zeeland, MI

115d

About The Position

Drive Your Career Forward – Inontime is Hiring a Driver Success Manager! At Inontime, we’re not just moving freight—we’re building futures. As an employee-owned logistics company (ESOP), every team member plays a role in shaping our success. Now, we’re looking for a Driver Success Manager to help our drivers thrive, ensuring they feel supported, trained, and valued from day one. This full-time, first-shift role offers the opportunity to combine leadership, coaching, and operational excellence in a position that directly impacts the experience of every driver on our team. With industry-leading benefits starting on day one, you’ll have the resources and support to help others succeed—while building your own future as an employee-owner.

Requirements

• High school diploma or GED required; Associate’s preferred; or Bachelor’s degree in Business, Logistics, or related field given strongest preference.
• 5+ years of experience in transportation, logistics, driver management, or operations support strongly preferred.
• Experience in training, onboarding, or coaching employees is a plus.
• Prior exposure to payroll or labor scheduling systems is helpful.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and comfortable learning new systems.
• Familiarity with transportation management systems (McLeod, Samsara, or similar) is a strong plus.
• Ability to track hours, scrub payroll data, and process time-off requests accurately.
• Excellent communication and interpersonal skills — able to build trust with drivers and collaborate with other leaders.
• Strong organizational skills with attention to detail; able to balance multiple priorities.
• Problem-solving mindset with ability to handle sensitive issues confidentially.
• Customer service orientation — committed to supporting drivers and ensuring their success.
• Safety-first mindset and ability to model safe behaviors in all interactions.
• Willingness to work primarily 1st shift with occasional flexibility to meet with drivers/managers as needed.
• Must be dependable, approachable, and comfortable working in a fast-paced logistics environment.

Responsibilities

• Support New Drivers – Be the first point of contact after onboarding, welcome new drivers with one-on-one or team lunches, and make sure they feel connected.
• Manage Training & Development – Prepare and update training materials, coordinate trainers with dispatch/planners, and ensure every driver gets the support they need during their first 4–8 weeks.
• Oversee Schedules & Requests – Handle driver requests for routes, zone transfers, or shift changes, working with Regional Managers to find the best solutions that balances business needs with driver well-being.
• Ensure Accuracy & Efficiency – Compile and send driver hours reports, scrub payroll hours for accuracy, and highlight opportunities to save managers time.
• Guide Reviews & Feedback – Build driver performance reviews, schedule meetings with managers, and attend as a support to ensure consistent feedback and development that encourages growth.
• Promote Safety First – Maintain a safety-first mindset, manage safety video coaching for minor incidents, and escalate major trends to leadership. Work with drivers to reinforce safe driving practices.
• Drive Continuous Improvement – Take driver suggestions, review system changes (McLeod, Samsara, etc.), and work with leaders to implement improvements that streamline work and make drivers’ jobs easier.

Benefits

• Competitive Salary
• 100% Employee-Sponsored Health Insurance – Starting Day 1
• Monthly Profit Sharing
• Employee Stock Ownership Plan (ESOP)
• 401(k) with 4% Non-Participation Contribution – No match required
• Paid Training
• Paid Time Off
• Company-Provided Uniforms
• Modern Technology Tools (McLeod, Samsara, Aircall, Front, and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees