Driver Services Specialist 2024-02889

State of Wyoming • Cheyenne, WY

390d • $42,973 - $47,757

About The Position

The Driver Services Specialist position at the Wyoming Department of Transportation (WYDOT) is a full-time role focused on ensuring public safety by enforcing licensing standards for drivers with various impairments. This position is critical in reviewing and evaluating medical and driving records, scheduling re-examinations, and maintaining the accuracy of driving records. The role is based in Cheyenne, WY, a community known for its outdoor activities and historic charm, and offers a competitive salary along with a hiring bonus.

Requirements

• Associate's Degree (typically in Business)
• 0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant
• Intermediate skill level using Microsoft Word, Excel, Google Drive, Google Calendar, and a database.

Nice To Haves

• Knowledge of Wyoming State Statutes and Rules and Regulations for specialized areas.
• Knowledge of department rules, regulations, policies, and procedures.
• Knowledge of Personnel Rules.
• Knowledge of the types of licenses to be issued.
• Knowledge of Federal Motor Carrier Safety Regulations.
• Skill in excellent customer service.
• Skill in effective interpersonal, oral, and written communications.
• Skill in decision-making.
• Skill in keyboarding with proficiency and report writing.

Responsibilities

• Review and evaluate medical, vision, and disabled placard documents to determine appropriate actions.
• Review and schedule re-examinations to evaluate driving abilities.
• Review documents for record reviews to determine eligibility for limited driving privileges, prepare legal files for Administrative Hearings, and issue probationary licenses.
• Review and analyze audit reports to maintain the accuracy of driving records.
• Review and process driving record requests.
• Review implied consent and DWUI documents to determine appropriate actions.
• Collect, balance, and transmit all transactions received.
• Answer questions from the public, courts, attorneys, law enforcement, and other DMVs via phone, email, and mail.
• Maintain confidential Personal Identifying Information.
• Draft correspondence to clients.
• Scan and index documents into the document storage system.
• Assist in all Driver Services areas as needed, including training.

Benefits

• $2,000 Hiring Bonus
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities (deferred compensation)
• Paid vacation, sick leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Associate degree