Driver/Service Technician

Dead River Company•Biddeford, ME

About The Position

This position offers flexibility in meeting customer demand in both our Service and Delivery Departments. Due to the seasonal nature of the energy business, customer demand fluctuates throughout the year. Employees who possess the skills, training, and certification necessary to work in either a service technician role or in delivering liquid petroleum products, help us effectively serve our customer’s needs in all seasons. In most cases, candidates selected for this position will receive additional training and/or cross-training to be effective in this role. As a Service Technician, this position provides service, installation or repair to customer heating equipment and appliances. As a Delivery Driver, this position safely and efficiently delivers petroleum products to residential and commercial customers. Employees can expect to spend several months each year in both positions. The responsibilities of this position are carried out with particular attention to caring for customer property and working as a trusted advisor. The Technician/Driver serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Requirements

A high school diploma or equivalent is required.
A minimum of one year of experience is required as either a service technician or delivery driver.
For Service - Appropriate CETP certification and/or state specific Apprentice oil and/or LP service technician licensing is required, or the ability to obtain this certification and licensing.
For Delivery - Class B commercial drivers’ license, with Hazmat Endorsement, is required or the ability to obtain this license with endorsement.
Desire and ability to learn new skills
Flexibility
Ability to work independently
Dependability
Commitment to exceptional customer service
Ability to work as part of a team

Responsibilities

As an Apprentice Technician this position performs efficiency tests, tune-ups, propane tank sets and hook-ups in accordance with applicable codes, safety regulations and Dead River Company policies.
Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
As a Delivery Driver this position safely and productively makes deliveries of both heating oil and propane according federal and state regulations and company policy.
Participates in training programs to gain new skills in order to be most effective in role.
Promotes image as a trusted advisor through a neat appearance, clean uniform, and timely, safe and courteous service.
Promotes Dead River company products and services.
Advises customers on best options for specific needs.
Maintains a clean and well-organized vehicle.
Ensures that all tools and equipment are in safe operating condition.
Participates in night and weekend on-call schedule as necessary.
Performs all job functions according to state and federal regulations and company policy.
Reports all accidents, spills, and liability claims.
Performs other work-related duties as assigned.