Driver Patient Services Representative (PSR)

Primary Health Solutions • OH

81d

About The Position

Come make a difference with us! We are the destination for servant leaders to provide comprehensive and exceptional care. We meet people where they are and partner with them on their journey towards wellness. Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997. At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services. We’re committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence). We are seeking a dynamic candidate to join the Primary Health Solutions team as a Driver Patient Services Representative (PSR) on our Mobile Dental Unit.

Requirements

• High school diploma or GED certificate required.
• Active Ohio CDL required.
• The ability to work with persons from a wide diversity of social, ethnic and economic backgrounds is necessary.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to gain knowledge of the Practice Management System, Microsoft Office Suite, and Accounting software.
• Ability to speak Spanish helpful.

Responsibilities

• Performs all functions checking in and outpatients in an accurate and timely manner.
• Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
• Collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
• Maintains communication with the waiting patient advising them of the progress toward their being seen.
• Schedules patient appointments in an accurate and timely manner.
• Assists patients with insurance questions.
• Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.
• Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
• Prepares daily report sheets and deposits for center.
• Balances cash collections with posted payments.
• Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
• Verifies all fee tickets are complete and charges are entered in the practice management system.
• Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank.
• Pulls charts as needed and as indicated by provider.
• Assembles new charts for patients following proper procedure.
• Maintains appearance and materials in lobby.
• Drives mobile dental unit to and from scheduled destination in a safe and efficient fashion.
• Maintains knowledge of multiple routes to back up assigned drivers.
• Maintains any pertinent records and documentation related to the mobile dental unit.
• Reports to work on time, early enough that mobile dental unit will arrive early enough to be set up before the first patient arrives.
• Calls off to manager at least 4 hours ahead of time in order to coordinate daily operation of mobile dental unit.
• Keeps mobile dental unit neat and clean.
• Scans and indexes patient forms in between patient check-ins.
• Completes inspection of mobile dental unit to check for damages and that all MDU parts are working appropriately.
• Performs routine preventative maintenance (PM) and inspection before leaving the garage.
• Performs all other duties and tasks as assigned.

Benefits

• Retirement Plan with 3% Employer Contribution plus Employer Match
• Employer Paid Life Insurance Plan
• Medical, Dental, Vision Coverage
• Health Savings Account with Employer Contribution
• Generous Paid Time Off
• Corporate Discounts
• Wellness Program
• Success Coach
• SmartDollar

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees