Driver Manager

Sds Rx • Billerica, MA

91d • $85,000 • Hybrid

About The Position

Exciting Career Opportunity at MDS (SDS-Rx)! Medical Delivery Services (MDS) is a nationwide leader in courier services, specializing in the secure and timely transport of nuclear medicine. Our mission is to enhance patient care through reliable, on-time deliveries— right patient, right place, right time. We are currently seeking a highly motivated individual to join our growing team as a Driver Manager. In this role, you will oversee a team of professional drivers, ensuring the safe, efficient, and compliant delivery of goods and services. The successful candidate will participate hands-on by performing driving duties as needed. This dual capacity is essential for fostering credibility among the driver workforce and maintaining a comprehensive understanding of all operational challenges and procedures.

Requirements

• Minimum 5 years of experience in transportation management or supervisory roles.
• Valid Commercial Driver's License (CDL), Hazmat Endorsement, valid passport or passport card, clean driving record, and the ability to pass DOT physical and drug screenings.
• Practical and current driving experience, with willingness to perform driving duties as required.
• Strong leadership and team-building skills, with the ability to motivate and manage a diverse workforce.
• Excellent verbal and written communication skills, especially in multicultural and multilingual environments.
• Analytical thinker with the ability to resolve operational and interpersonal challenges efficiently and diplomatically.
• Proficiency in Microsoft Office Suite, fleet management software, and GPS routing technology.
• In-depth knowledge of DOT, FMCSA, OSHA, and other relevant regulations and best practices.
• Exceptional planning, organizational, and time management skills.
• Ability to sit, stand, walk, and drive for extended periods; lift up to 40 lbs; and pass all company-required fitness assessments.

Nice To Haves

• Strong knowledge of management methods and techniques.
• Ability to think strategically and take initiative in leadership.
• Strong client-facing communication and interpersonal skills.
• Exceptional organizational skills and attention to detail.

Responsibilities

• Lead, coach, and mentor a team of drivers, fostering a culture of safety, collaboration, and accountability.
• Develop and maintain work schedules, ensuring adequate staffing for all shifts and routes.
• Ensure proper vehicle and equipment maintenance/upkeep.
• Provide regular feedback and conduct performance evaluations for all drivers, identifying strengths and areas for improvement.
• Ensure all drivers are up-to-date on necessary certifications, licenses, and mandatory training programs.
• Communicate effectively and consistently with drivers about company policies, operational procedures, and expectations.
• Oversee day-to-day transportation operations to ensure safe, timely, and efficient delivery services.
• Monitor route assignments, evaluate route efficiency, and implement improvements as needed.
• Maintain records of vehicle assignments, routes, delivery schedules, and driver hours of service in compliance with company and government regulations.
• Coordinate with logistics, dispatch, and maintenance teams to ensure optimal vehicle and workforce utilization.
• Respond promptly to emergencies, accidents, or other incidents involving drivers or company vehicles, ensuring all necessary reports and follow-ups are completed.
• Perform driver duties as required, including local and regional deliveries, to cover for absences or peak operational periods.
• Model safe driving practices and exemplary customer service at all times.
• Assist in the training of new drivers by demonstrating proper procedures and company standards.
• Conduct periodic ride-alongs and safety checks with drivers.
• Promote a culture of safety and compliance within the driver workforce.
• Enforce adherence to all Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), OSHA, and other regulatory requirements.
• Review and investigate incidents, accidents, and near-misses; recommend and implement corrective actions.
• Ensure all vehicles are maintained according to company and manufacturer standards, and that pre- and post-trip inspections are completed.
• Organize regular safety meetings and ensure drivers participate in ongoing safety training.
• Maintain high standards of professionalism and courtesy in all interactions with customers and the public.
• Resolve customer complaints or delivery issues promptly and equitably.
• Gather and relay customer feedback to improve service delivery.
• Represent the company and its values in the community.
• Prepare and maintain operational reports, performance metrics, and incident logs.
• Review and approve driver payroll, overtime, and expense reports.
• Oversee the documentation of all required driver and vehicle records.
• Participate in budgeting and forecasting for transportation operations.
• Utilize fleet management and routing software to monitor and improve operational performance.

Benefits

• Competitive Compensation: We offer competitive compensation to reward your hard work and dedication.
• Comprehensive Health Benefits: Our benefits package includes Health, Dental, and Vision coverage, with immediate eligibility—no waiting required.
• 401(k) Plan: We help you plan for the future by offering a 401(k) plan with a company match of up to 4% of your contributions.
• Paid Time Off: Enjoy paid time off along with major paid holidays to ensure you have time to recharge and relax.
• Employee Assistance Program (EAP): Life can be challenging, and we're here for you. Our EAP provides support to you and your family during difficult times.
• Employee Wellness Program: Your health is important to us—both mental and physical. We offer a wellness program to support your well-being and help you achieve your personal health goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED