Driver Manager

Paper Transport•Jacksonville, FL

1d•Onsite

About The Position

We are looking for an influential leader to motivate and guide a team of drivers. You will be managing a critical piece of business. You will focus on exceeding the goals of on-time service, MPG results, and retention. You will create a team atmosphere where members feel valued. You will break through any barriers to build a solid partnership with the customer. This role is located onsite in our Jacksonville, Florida office. As a Dedicated Transportation Partner of the Green Bay Packers, we bring the same passion, teamwork, and commitment to excellence on the road as the Packers do on the field. Join a team that’s driving forward with purpose, pride, and a winning spirit.

Responsibilities

Responsible for direct supervision of drivers, routes and service to ensure highest quality of customer service and safety.
Build strong relationships with your driver team through integrity and accountability
Safely dispatch drivers and freight in accordance with company policy and federal guidelines.
Conduct regular coaching on Key Performance Indicators (KPIs) to include safety, performance and equipment maintenance.
Assist the planners in reworking freight and manage the change communication.
Respond to internal and external customer needs by answering emails, phone calls, tracking freight, and load recovery to service our customer.
Coach your driver team to success and safety compliance.
Think critically in an ever changing industry.
Be responsible for driver team retention.
Partner with drivers, planners and customer service to meet customer and service expectations.
Approve driver pay and driver bill of lading (BOL) submission.
Be decisive and provide solutions to driver needs and issues.