Driver & Identification Service Center Consultant

State Of Iowa • Coralville, IA

384d • $45,864 - $67,974

About The Position

The Driver & Identification Service Center Consultant position at the Iowa Department of Transportation involves coordinating and maintaining efficient operations at the Coralville Service Center to ensure excellent customer service. The role supports the agency's mission of improving lives through transportation and emphasizes core values such as safety, customer focus, and integrity. The position offers a balanced work schedule from Monday to Friday, with occasional in-state travel required.

Requirements

• Graduation from an accredited four-year college or university
• Four years of full-time work experience in public administration (e.g., public sector clerical or managerial work, program oversight, strategic planning, auditing, or law enforcement)
• A total of four years of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience
• Current, continuous experience in the state executive branch that includes experience equal to two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation.

Nice To Haves

• Quick learning and adaptability to various customer service methods

Responsibilities

• Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations
• Administer special reexaminations (written, driving, or visual)
• Provide expert knowledge of driver's license eligibility, licensing requirements, and identification requirements based on federal REAL ID standards
• Issue licenses or identification documents to Iowa drivers and citizens
• Review State and Federal record and database information to determine issuance/non-issuance eligibility
• Act as the point of contact for team and customer questions and inquiries
• Assist supervisor with team responsibilities and coordination
• Maintain day-to-day operations of the service center
• Mentor and train team members to help grow and develop their skills.

Benefits

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start first of the month following 30 days of employment
• Opportunities for professional growth and development
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree