Driver Experience Advisor

Hirschbach Motor Lines • Fort Worth, TX

10d

About The Position

The Driver Experience Advisor serves as a strategic and relational support partner for both lease-purchase operators and company drivers. This role integrates coaching, operational oversight, and business mentorship to build trust, drive performance, and increase retention. By combining data-driven insights with personal connection, the Advisor plays a critical role in ensuring drivers are informed, engaged, and supported throughout their lifecycle at Hirschbach.

Requirements

• 3+ years of experience in transportation or logistics, preferably with driver-facing responsibilities
• Demonstrated strength in identifying root causes and applying structured problem-solving
• Strong financial acumen, especially related to small business or lease-purchase operations
• High emotional intelligence with the ability to coach, persuade, and resolve conflict
• Proficiency in Microsoft Office Suite, AS400, and transportation tools (e.g., Geotab, Workhound)
• Excellent verbal and written communication skills

Nice To Haves

• Bachelor’s degree in business, Transportation, or a related field preferred

Responsibilities

• Build strong personal relationships with drivers by understanding their goals, family priorities, and work preferences.
• Conduct regular check-ins and one-on-one conversations to address satisfaction, performance, and retention risk.
• Authorized to engage cross-functionally across all Hirschbach departments to address and resolve issues contributing to driver turnover.
• Collaborate with Driver Leaders to align on driver concerns (e.g., low miles, home time, pay, equipment) and maintain proactive communication.
• Serve as a liaison between drivers and departments including Recruiting, Safety, Payroll, and Maintenance to resolve friction points and improve experience.
• Use Workhound to monitor weekly feedback, identify trends, and directly address actionable driver comments.
• Conduct coaching interventions based on service, safety, or customer service issues, particularly with drivers in the bottom 20% of performance metrics.
• Facilitate transitions during fleet changes and ensure driver history is preserved and shared with appropriate teams.
• Act as a business coach for lease-purchase operators, providing guidance on: Lease structure and expectations Weekly financial planning and forecasting Fuel optimization and maintenance planning Tax planning (via ATBS or CPA referrals)
• Analyze driver data to identify underperforming drivers and provide targeted coaching (e.g., HOS utilization, Lytx camera performance, tablet usage).
• Promote utilization of internal tools like Luma and other educational resources to improve driver understanding and performance.
• Track key performance indicators: bonus eligibility, production, safety incidents, preventable accidents, and Workhound satisfaction.
• Maintain at-risk driver logs in AS400; resolve flagged items through cross-functional collaboration.
• Lead root cause analysis to uncover drivers’ reasons for disengagement or resignation and recommend systemic fixes.
• Participate in weekly retention meetings and escalate critical issues when needed.
• Collaborate with operations to achieve fleet goals including: Reducing turnover to <90% Increasing miles per truck to 2,500 per week Improving safety performance and reducing preventable accidents Raising the percentage of drivers qualifying for bonuses
• Partner with the Driver Experience and Operations teams to continuously improve the driver’s journey.
• Identify and address systemic issues such as inconsistent communication, payroll errors, or delayed shop repairs.
• Support change management initiatives (e.g., new pay models, technology rollouts) by acting as a voice of the driver and ensuring transparent communication.
• Share frontline insights to inform leadership decisions and continuous improvement efforts.
• Participate in process improvement initiatives and contribute to internal projects as assigned.

Benefits

• Bonus incentives to reward your impact!
• Day-one benefits including medical, dental, vision, and company-paid disability & life insurance.
• 120 hours of PTO — available on your first day!
• Work from home up to 160 hours after just 6 months.
• 401(k) with company support.
• A team culture that values YOU, your growth, and your leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees