Driver Compliance Associate II - Weekend Document Review

UZURV•Richmond, VA

7d•$22

About The Position

Transportation gives people freedom – to work, to take care of their needs, and to enjoy their lives. UZURV is the assisted mobility marketplace and transportation network company for riders, funding organizations, and qualified providers that makes accessible transportation easy, safe, and efficient – so it just works. UZURV uses technology and operational processes, guided by a world-class team, to improve transportation in communities across the country. Since 2017, we have tackled the toughest challenges transit agencies and community transportation programs face when arranging rides to people with disabilities and older adults. We solve for driver shortages, vehicle shortages, rising costs, and program inefficiencies, all while providing the rider the service they deserve. We partner with nearly 50 programs in 16 states and Washington, D.C., and UZURV was recently certified as a 2025 Great Place to Work. A Little Bit About the Role In this role, you ensure that UZURV’s driver partners meet all necessary requirements to operate safely and are compliant with both internal policies and regulatory standards. You’ll work in a highly collaborative environment with Compliance, Engagement, and Support teams to streamline onboarding and ongoing driver compliance, ensuring accuracy and efficiency every step of the way.

Requirements

Minimum 1 years of regulatory and/or compliance experience in any discipline preferred.
Ability to interact, communicate and work collaboratively in a professional manner with various people at all levels within the organization, as well as our driver community, when necessary.
Attention to detail and focus on organizational skills, proofreading, grammar and composition skills, and research skills.
Strong analytical and reasoning skills required with identifying, investigating and resolving attempts to fraudulently access the platform.
Effective time management skills and ability to work in a volume-based role.
Technologically proficient in Google Suite, CRM, MS Office suite applications.
Capacity to learn and use new software and custom programs.
Maintain Accuracy and Competency Standards – A team standard of 97% accuracy or higher is the goal.
Maintain expected levels of performance as outlined in the Doc Review metrics

Nice To Haves

Prior experience with Hubspot is a plus!

Responsibilities

Driver compliance functions to ensure weekend production coverage Friday - Tuesday
Conducting daily reviews of driver-submitted documentation (e.g., licenses, insurance, background checks, vehicle registrations) for accuracy and regulatory compliance
Collaborating cross-functionally with Compliance, Engagement, and Support teams to resolve discrepancies and improve documentation workflows
Staying up to date on changes to internal policies and city/state regulations that affect driver eligibility and vehicle standards
Logging documentation statuses and maintaining accurate records in internal tracking systems
Identifying trends in errors or rejections and recommending improvements to SOPs for enhanced efficiency and quality
Investigate potential non-compliances and instances of fraud
Communicate issues, trends and concerns with processes and procedures to leadership for review and solutioning
Review of driver submissions for accuracy and regulatory compliance
Fully Onboarded Driver Final Approvals
Assist with system retrieval of documents for regulatory reporting and auditing performed by team members
Monthly review of driver document state mismatches for correction
Remediate deficient document submissions identified by team members
Perform weekly peer reviews for accuracy and compliance
Resolve driver inquiries in Zendesk