Driver Assistant

The Norfolk Companies•Braintree, MA

About The Position

As a Driver Assistant, you're essential to our promise of on-time, damage-free deliveries. You'll partner with an experienced driver to bring quality products directly to our customers' doorsteps—safely, professionally, and with a smile. Your workday starts at 6:30 AM, Monday through Friday. You'll review the day's route, conduct a pre-trip vehicle inspection, verify all products are loaded, and ensure everything is properly secured. Throughout the day, you'll work alongside your driver to complete deliveries efficiently while maintaining our high standards for safety and customer service. Using our mobile delivery technology, you'll handle GPS navigation, electronic confirmations, and delivery documentation. Strong organizational skills and attention to detail are essential—you're responsible for ensuring every order is complete and every customer is satisfied.

Requirements

Physical fitness and ability to lift 45-60 lbs regularly (up to 100 lbs with assistance)
Comfort with technology and handheld devices
Strong communication and customer service skills
Ability to read, speak, and comprehend English (bilingual is a plus)
Reliability and a safety-first mindset

Nice To Haves

bilingual

Responsibilities

Partner with your driver to execute safe, timely deliveries
Handle and transport cabinets and building materials (typically 45-60 lbs, occasionally up to 100 lbs with two-person lifts)
Serve as the communication hub while the truck is in motion—managing GPS, texts, emails, and customer calls
Act as the driver's eyes during backing, parking, and maneuvering, watching for hazards, low clearances, and obstacles
Deliver products into customers' homes with care, following placement instructions and protecting both merchandise and property
Verify orders against packing slips during pickups and inspect for damage before leaving any site
Maintain professionalism and courtesy in every customer interaction