DriveUp&Go Supervisor

Albertsons Companies • Peoria, AZ

78d

About The Position

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

Requirements

• Strong customer service skills
• Good leadership skills and the ability to influence the work of others
• Ability to motivate and work through others to achieve desired results
• Good communication skills, both verbal and written
• Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams
• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable
• Good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer

Responsibilities

• Supervise team of Drive Up & Go employees
• Assist E-commerce shoppers with proper substitutions, handling problems and answering customers questions
• Support Store Management in effective management and coaching of Drive Up & Go employees
• Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car
• Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement
• Select and collate product for online grocery orders
• Check perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit
• Perform all site workbench functions on a daily basis and maintain necessary paperwork
• Perform periodic shopper audits to ensure procedural follow through
• Help customers while on the sales floor
• Ensure compliance with Company rules and regulations by all department personnel

What This Job Offers