Drive Manager | Lead Service Advisor
About The Position
Our Automotive Service Drive Manager leads the service department's front-line operations, focusing on maximizing service sales, productivity, and customer satisfaction (CSI). They manage service advisors and porters, ensuring timely client check-ins, efficient vehicle workflow, and high-quality repairs. Key duties include scheduling, handling complaints, and managing department profitability. Why Choose Jeff Wyler Automotive Family? At the Jeff Wyler Automotive Family, culture comes first. We’re a team that respects each other, supports one another, and shows up every day with pride in what we do. You’re not just filling a role here; you’re joining a workplace where your work is noticed and your voice matters. We offer top pay in the market, competitive benefits, and real opportunities to grow your career. Many of our leaders started on the front lines, and we’re committed to promoting from within. If you’re looking for a stable, people-first company that rewards hard work, values teamwork, and invests in its employees, you’ll feel right at home with the Jeff Wyler Automotive Family.
Requirements
- Minimum 3 years of experience in an automotive service environment, with prior supervisory experience.
- Strong understanding of automotive systems, repair techniques, and service software.
- Exceptional communication, customer service, problem-solving, and leadership abilities.
- High school diploma required; a degree in automotive technology or business management is often preferred.
- All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.
Nice To Haves
- A degree in automotive technology or business management is often preferred.
Responsibilities
- Greet customers promptly, handle complaints tactfully, and maintain high CSI scores.
- Hire, train, schedule, and supervise service advisors, technicians, and lot attendants.
- Manage the appointment schedule, optimize shop capacity, and monitor repair progress.
- Monitor daily, weekly, and monthly sales, production, and service metrics (e.g., hours per repair order).
- Review repair orders for accuracy, compliance with manufacturer warranty, and safety standards.
- Enforce OSHA regulations and ensure a clean, safe working environment.
Benefits
- Uncapped earning potential
- Career growth opportunities, Jeff Wyler promotes from within!
- Medical, dental, vision insurance, and more!
- Ongoing training & support to help you succeed
- Employee discount program on parts, service and vehicle purchases
- A fun, fast-paced, and rewarding work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
