Drive Auto Account Manager

Digital Remedy•Lafayette, LA

6h•$60,000 - $68,000

About The Position

Drive Auto is seeking an accomplished and forward-thinking Digital Account Manager to join our team and serve as a subject matter expert. This role involves being a contributor to our company-wide sales endeavor, particularly dedicated to the highly competitive tier 3 auto business sector. We require a strategic communicator with a proven track record of leveraging data-driven insights and industry expertise to nurture and expand client relationships. The ideal candidate will rapidly acquire an in-depth understanding of our internal systems, operational protocols, and sophisticated business review tools. Playing a leading role in the post-sale service continuum, this individual will proactively oversee ongoing campaigns and partnerships, demonstrating exceptional leadership in resolving and managing any issues that may arise, while ensuring effective communication with relevant stakeholders to guarantee the steadfast retention of existing business. Establishing and maintaining robust business partnerships will be instrumental in achieving success in this role. If you are a trailblazing figure in the industry, we are eager to meet you.

Requirements

3-5 years of experience in client relationships
3-5 years of experience in digital media marketing products, including expertise in platforms such as Google Ads, Facebook Ads Manager, and OTT
Demonstrated experience in maintaining robust client relationships
Highly process-oriented, organized, and adept at multitasking
Exceptional written and oral communication skills
Adept at creative and entrepreneurial thinking
Proven track record of being solutions-oriented

Nice To Haves

Familiarity with the auto dealership landscape and key business drivers
Proficiency in Jira program management
Experience in Salesforce

Responsibilities

Strategic Collaboration: Collaborate closely with sales teams and end clients to develop, optimize, and strategize campaigns, ensuring alignment with objectives and performance benchmarks.
Problem Solving: Identify conflicts and demonstrate adept problem-solving skills to support client campaign management effectively.
Client Retention: Proactively devise retention plans and strategies to prevent client attrition, providing white-glove service and identifying upsell opportunities to grow revenue.
Training and Education: Serve as a support layer for technology and process training, empowering teams with the knowledge and tools they need to excel.
Campaign Performance Oversight: Conduct proactive audits of marketing campaign performance, offering transparent insights into both successes and challenges.
Industry Insights: Conduct comprehensive research to deliver valuable industry insights and context.
Sales Cycle Support: Provide crucial support to the sales cycle, assisting with product mix planning, research, and proposal development as needed.
Cross-functional Collaboration: Collaborate closely with sales management and corporate staff to ensure seamless coordination and cooperation in support of sales and operational objectives.
Business Reviews: Lead the business review process to ensure retention month over month.
Adaptable Responsibilities: Undertake other related duties as assigned to contribute to the overall success of the team and organization.