About the position
WOONGJIN, Inc. is seeking a dedicated individual to monitor and manage the drayage process of shipment movement. This includes receiving Arrival Notices and ISF information before the port arrival of vessels, creating and sending delivery orders, and managing the return of empty containers. The role requires managing relationships with selected drayage carriers and making urgent communications in case of emergencies. Additionally, the candidate will need to search for alternative drayage carriers in case of capacity shortages and share daily container delivery schedules with these carriers. The position also involves analyzing, creating, editing, tracking, and tracing select logistics service providers (LSPs) such as drayage carriers, rail companies, and rail terminals. The successful candidate will monitor and drive improvements to customer service goals, including on-time delivery, product lead-times, and request-for-quote responsiveness. In cases where a pre-pull yard is used, the candidate will need to find the best solutions in a timely manner. Monthly reporting on Key Performance Indicators (KPIs) for drayage deliveries is also required, along with checking delivery statuses and sharing updates with customers. The role includes documenting corrective actions and improvement plans, performing ad-hoc reporting as required, and other job-related duties as necessary.
Responsibilities
- Monitor and manage the drayage process of shipment movement.
- Manage relationships with selected drayage carriers and communicate urgently in emergencies.
- Search for alternative drayage carriers in case of capacity shortages.
- Share daily container delivery schedules with drayage carriers.
- Analyze, create, edit, track, and trace select LSPs such as drayage carriers and rail companies.
- Monitor and drive improvement to customer service goals including on-time delivery and product lead-times.
- Find solutions for pre-pull yard usage in a timely manner.
- Report monthly on Key Performance Indicators (KPIs) for drayage deliveries.
- Check delivery status and share updates with customers.
- Document corrective actions and improvement plans, verifying their effectiveness.
- Perform ad-hoc reporting as required.
- Perform other job-related duties as required.
Requirements
- Bachelor's degree preferred or GED.
- Strong understanding of international transportation (especially ocean shipping) and freight forwarding industry.
- Excellent project and people management skills.
- Experience in establishing a transport plan that optimizes loading rate, transport time, and logistics cost.
- Ability to manage within goals considering time, budget, and business objectives.
- Analytical, focused, data-driven with creative problem-solving skills.
- Strong cross-functional teamwork and collaboration skills, with excellent written and verbal communication skills.
- Advanced proficiency in MS Office Suite and other applications.
- Prioritization skills, able to shift focus to urgent issues while managing other duties.
- Ability to travel up to 20% domestically and internationally.
