Drayage Management Staff

BTI Solutions • Santa Ana, CA

109d

About The Position

The Drayage Management Staff position involves monitoring and managing the drayage process of shipment movement, including receiving Arrival Notices and ISF information before the port arrival of vessels, creating and sending delivery orders, and managing relationships with selected drayage carriers. The role requires urgent communication in case of emergencies and the ability to find alternative drayage carriers when necessary. The staff member will also share daily container delivery schedules with drayage carriers, analyze and track select logistics service providers, and drive improvements to customer service goals such as on-time delivery and product lead-times. Monthly reporting on Key Performance Indicators (KPIs) for drayage deliveries is also required, along with documenting corrective actions and improvement plans. Ad-hoc reporting and other job-related duties may be required as well.

Requirements

• Bachelor's degree preferred or GED.
• Strong understanding of international transportation and freight forwarding industry.
• Excellent project and people management skills.
• Experience in establishing a transport plan to optimize loading rate, transport time, and logistics cost.
• Ability to manage within goals considering time, budget, and business objectives.
• Analytical and data-driven with creative problem-solving skills.
• Strong cross-functional teamwork and collaboration skills.
• Excellent written and verbal communication skills.
• Advanced proficiency in MS Office Suite and other applications.
• Prioritization skills to manage urgent issues while maintaining other duties.
• Ability to travel up to 20% domestically and internationally.

Responsibilities

• Monitor and manage the drayage process of shipment movement.
• Manage relationships with selected drayage carriers and communicate urgently in emergencies.
• Search for alternative drayage carriers in case of capacity issues.
• Share daily container delivery schedules with drayage carriers.
• Analyze, create, edit, track, and trace select logistics service providers.
• Drive improvement to customer service goals including on-time delivery and product lead-times.
• Find solutions for pre-pull yard usage in a timely manner.
• Report monthly on Key Performance Indicators (KPIs) for drayage deliveries.
• Check delivery status and communicate with customers.
• Document corrective actions and improvement plans, verifying their effectiveness.
• Perform ad-hoc reporting as required.
• Perform other job-related duties as required.

What This Job Offers

• Education Level: Bachelor's degree