Drain Technician

Seatown•Mukilteo, WA

4d•$20 - $32

About The Position

The Drain Technician is responsible for meeting with customers to identify and diagnose specific drain/sewer piping concerns, getting the line(s) flowing and advising customers on next steps to include a Camera Technician and a camera main inspection. Drain Technicians produce quality, on-time inspections and clearing installation of plumbing related jobs to meet the requirements of our customer agreement and in accordance with local plumbing codes. Essential Functions: Safety of self as well as safety of employer vehicles, equipment, and customer homes. Works independently with little supervision in the completion of assignments Performs drain clearing at customer homes and provides overall assessment of known systems Provides guidance to homeowners on next steps in the process to permanently repair sewer lines Works efficiently and keeps job areas clean and organized. Works closely with Camera Technician, Dispatch and Sewer Supervisor in providing customer solutions. Properly represents the company when in the public and demonstrates company ethics. Establishes and maintains customer oriented focus. Communicates politely and effectively with, and in front of, customers. Works as part of a team with managers and other departments. Participate and attend department meetings. Demonstrates knowledge of sewer systems, repair and installation using standard tools, machinery, and equipment. Demonstrates writing skills with a focus on technical accuracy, writing quality and clarity are also required. Uses, applies and monitors appropriate safety practices and procedures and reports violations to Sewer Supervisor

Requirements

Thorough knowledge of all sewer systems
Ability to work independently and manage time efficiently
Strong communication skills, verbal and written
Able to assist in evaluating assigned install team personnel on job performance and provide field coaching and as necessary.
Follows and demonstrates company policies with team members
Diagnostic and analytical skills
Works well under pressure
Demonstrates effective communication skills with customers, install team members, dispatch, and management

Responsibilities

Meeting with customers to identify and diagnose specific drain/sewer piping concerns
Getting the line(s) flowing
Advising customers on next steps to include a Camera Technician and a camera main inspection
Produce quality, on-time inspections and clearing installation of plumbing related jobs to meet the requirements of our customer agreement and in accordance with local plumbing codes
Safety of self as well as safety of employer vehicles, equipment, and customer homes
Works independently with little supervision in the completion of assignments
Performs drain clearing at customer homes and provides overall assessment of known systems
Provides guidance to homeowners on next steps in the process to permanently repair sewer lines
Works efficiently and keeps job areas clean and organized
Works closely with Camera Technician, Dispatch and Sewer Supervisor in providing customer solutions
Properly represents the company when in the public and demonstrates company ethics
Establishes and maintains customer oriented focus
Communicates politely and effectively with, and in front of, customers
Works as part of a team with managers and other departments
Participate and attend department meetings
Demonstrates knowledge of sewer systems, repair and installation using standard tools, machinery, and equipment
Demonstrates writing skills with a focus on technical accuracy, writing quality and clarity are also required
Uses, applies and monitors appropriate safety practices and procedures and reports violations to Sewer Supervisor